FTG has been around since 2006 as a premier provider of aftermarket service solutions to global technology firms, earning a reputation for reliability, quality products, and outstanding service.

Our drive to go a step beyond the ordinary is in a class of it's own. With a strong understanding of our clients demands, we prioritize having reliable electronic components and finished goods quickly available for your production and repair lines.

Feedback
Returns Policy
35 Ratings (80% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
97.14%
Product
Accuracy
91.43%
Customer Service
Satisfaction
76.19%
Brian B.
Ordered on 11/27/2020
HORRIBLE SERVICE & DELIVERY EXPERIENCE
12/10/2020 2:44:41 PM

I will NEVER purchase another product with New Egg... EVER! People are shocked as to why so many people buy with another competitor that's similar to "Amazing"... this is why. It took 2 weeks to send a single item. Each time I contact customer service, the agent was clueless about the situation. Didn't know when it actually shipped, when it would arrive, why the website didn't update, and the list goes on. New Egg... you just lost a client for life!

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Richard R.
Ordered on 11/21/2020
Better than expected.
12/8/2020 4:55:14 PM

The listing said it was scratched, I can only find a slight scuff mark on the surface.

  • Yes
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  • Didn't contact
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Cary R.
Ordered on 9/23/2020
Perfect buy
10/8/2020 5:36:18 PM

Got exactly what I ordered and it arrived early as well. Excellent packing as well.

  • Yes
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  • Didn't contact
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Steven B.
Ordered on 5/15/2020
FTG International
5/18/2020 1:15:45 PM

Received the order quicker than the shipping estimate date. Item was packaged well and was as described on the listing.

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  • Didn't contact
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Dennis P.
Ordered on 8/23/2019
10/3/2019 5:48:47 PM

Very happy

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Allen J.
Ordered on 8/28/2019
Great seller. Item worked perfect!
9/10/2019 3:29:17 PM

I was happy to get item on time and it was in great shape.

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Anonymous
Ordered on 8/18/2019
I believe this seller really only cares about making money and not taking care of customers. They show not understanding and do not respond to emails sent to them when asking questions about products
8/22/2019 9:09:05 AM

I would NOT RECCOMEND this company to anyone. They never answered my emails that I sent them through your site. I sent 2 First one I asked them about the base to see if they thought it would fit, and the second one asking them if they had or could find me a base that would fit. Then they got indignant when I had to return the product because it did not work for my computer. Will never do business with them or your company again.

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Charles B.
Ordered on 2/27/2019
Questionable if hard drive was actually new.
3/13/2019 3:46:04 PM

The supposed brand new hard drive case was not what I would consider new. Purchased an identical from a local and the case was as new as should be. I was unable to load the new licencesd win 10 on this drive. Unlike the earlier drive replacement on another pc.

  • Yes
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  • Didn't contact
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Joseph O.
Ordered on 1/20/2019
Defective product and unresponsive sales department
2/20/2019 5:03:06 PM

The board was exactly what I ordered except it did not work. All attempts at contacting Newegg for help has failed. I learned a valuable lesson about this company's reliability. I don't trust their products now.

FTG International Response:
Hello Joseph, We apologize for any inconvenience you've encountered with this unit and order. We would like to resolve this issue in any way possible! We will attempt to reach you by your provided email. Thank you for your understanding! We look forward to hearing from you!
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Edward B.
Ordered on 1/28/2019
2/11/2019 11:56:24 AM

I would recommend this seller to others but some of the customer service reps need to be a little more helpful. I had to call because I believed that one of my purchases was being sent to the wrong destination but it turns out that I was assigned the wrong tracking number for my SmartPost package. Both items came and I have installed both and it is working well.

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Robert M.
Ordered on 1/15/2019
1/28/2019 4:10:10 PM

Great company and fast service!

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  • Didn't contact
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gerald t.
Ordered on 12/4/2018
12/19/2018 3:30:21 PM

Quality

  • Yes
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