Factory Hardware Store is a full line distributor of thousands of home and industrial goods. We have products ranging from inflatable pool swans, to home generators, from tools to holiday decorations. We aim to provide the top products you know and trust from brands known for their superior quality. Shop our selection and please let us know if we can help you with any of your shopping needs.

-Cancellations are addressed with priority - Please only request a cancellation once, if you have just placed the order, or have not gotten tracking or your order in more than 7 business days since placing the order. 
-Orders are currently being processed 7 days a week, the same day they are placed.
-Handling time is currently between 0-4 business days [after processing]. 
-Tracking is sent out as often as possible or every 12 hours, after the package has shipped.
-Please wait until 1 week after placing your order to send a tracking request.
-If your tracking information has not activated within 2 days of recieving it, please contact customer service to have this resolved.
-Damaged goods can be easily corrected - Please contact us directly if you have any issues. 
-If you recieve an item you didn't order please contact us directly so we can resolve the error.

We appreciate your cooperation, understanding, and patience with us during these times.

We process all of our orders the same day the order was placed, Monday through Friday 6am-11:59pm EST. Orders typically ship same day when placed before 12pm EST. We ship from over 10 warehouses across the United States. While handling time varies from 0-5 days, Carrier transit time is typically less than 2 days for most orders.

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Returns Policy

Please mail your return to 3516 S. College Rd, Wilmington, NC 28412.
Returns must be made within 30 days of receipt of the item(s) ordered.
Items that are large or heavy, ordered in error, that are no longer needed, used, returned without reason, or outside the 30 day return window are subject to a restocking fee up to 50%.

Do not return damaged items to us. If your Item was received damaged please state whether you would like a replacement or refund.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
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