shipping Holiday Shipping Details & Extended Holiday Returns
FactoryBuy came in life with a motive to bridge the gap between Consumers and the Manufacturers. We at FactoryBuy aim at providing our Customers all the products directly from Manufacturer. This makes us more competitive and efficient in services. Currently we deal with most of the Top Manufacturers of USA in Electronics and Office Supplies Categories, we are also heading towards seeking new Categories on board.
FactoryBuy Store
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Return Policy
About Us


Returns Policy Overview

You may return most new, unused items within 30 days of delivery for a refund. However, the item should be in the condition it was received, unused, and in the original box and/or packaging. We'll also pay the return shipping costs if the return is a result of our error.
We can’t receive the packages if buyer return by yourselves according to the address on shipping package. We won’t solve such case and buyer should responsible for the consequences.
If the item is being returned for reasons falling under ‘Buyer’s Remorse’, outbound shipping which may have been free originally will also be deducted. We charge a 15% restocking/cancellation fee for such cases. Buyer’s remorse covers, but is not limited to:

• Accidental orders
• Cancellation after ship out
• Items no longer needed/wanted

We will not accept any returns unless we have issued a RMA# (Return Merchandise Authorization #) for the item to be returned. RMAs must be used within 7 days of issuance after which they become invalid. Used items are not eligible for return to us. If we receive a used item, we will request you to pay us to have the item shipped back to you, or discard it. They are however covered under their respective manufacturer warranties and our support team will gladly help you get in touch with the required manufacturer.

Cancellation of Orders
Please note that we cannot guarantee the cancellation of your order. When a customer wishes to cancel an order they are required to contact us immediately. This is to ensure that we can forward your request immediately to our facility for cancellation of your order before it is processed. If the customer contacts us before the order has been processed, then the order can be cancelled and the customer may not incur any charges. However we would like you to be aware that if the item has already left our warehouse and has been handed over to the carrier for shipping we would not be able to process your request for cancellation. The customer will then be charged a 15% cancellation fee. This is to cover expenses incurred in packaging and shipping the item to the customer and inspecting the item when it returns. The return shipping cost has to be borne by the customer.

Our customers are extremely important to us and we strive to assist them in all possible ways, but we are unable to process an exchange for a different item. If you would like to receive an item other than the one you are returning, please request a refund and place a new order for the item you desire. We assure you that your new order will get fulfilled quickly and efficiently.
Receiving a Refund
When an item is returned to us, please allow us up to 7 business days to process your refund.

In case we determine that a refund can be issued without requiring a return, you will be notified by a Customer Service Associate about the same.

Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund. The original shipping which may have been free originally, will also be deducted.

Using our Return Mailing Label
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label. If you are returning an item as a result of our error (you received an incorrect or defective item, etc.), we'll provide you with a return shipping label which will be pre paid for. In case you are returning an item and your return is not the result of our error you would be responsible to ship back the product to us.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Used Item Return Policy