Fantom Drives by Micronet Technology provides a full range of storage solutions that customers can rely on since 1988. Fully owned and operated in United States, we take pride in offering the best quality products and services in the industry.

Our Mission
We truly understand that data, data security, and accessibility to data is critical. Our products strive to raise the bar in quality and performance through our affordable line of high-performing data storage solutions

Our Values

Customer Support
Our in-house customer support staff is ready to provide technical support and answer questions to help you find the right solution

Innovation
We continue to improve upon our products and practices to provide the most robust data solutions

Adaptability
Located and operating directly in the United States, we are able to learn and adapt to the needs of our customers with speed and efficiency

Integrity
We stand behind fair trade and environmentally-friendly solutions while maintaining high performance

Experience
With over 30 years of experience, our engineers have provided businesses and customers get the best data storage solution by developing innovative products for their specific needs


Since our inception in 1988, we have known that data is our most valued possession. As leaders in the storage market, Fantom Drives and our parent company Micronet are widely recognized as high-quality manufacturers. Our history of listening to our customers’ needs and desires are unmatched in the industry and drives us to excel in many different ways.
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Return Policy
About Us

RETURN POLICY

Fantom Drives accepts returns of purchased items within 30 days of the date of shipment. If your product arrives defective or has become defective within 30 days of shipment, we will gladly exchange the product for you for no extra charge.

All returns must be in as-new condition, in its original packaging with all included manuals, accessories, and original products. If any material is missing from the original shipment, Fantom Drives reserves the right to issue a partial refund based on the cost of the missing accessory or unit.

If returning for a refund, please note that it can take up to 10 business days to receive your refund back into your original method of purchase. Our RMA department will receive and inspect your package. If the product is deemed not damaged or defective as per claim, you will be charged for the prepaid shipping label provided by Fantom Drives (Original order value minus the prepaid shipping label cost). If the product was intentionally damaged or damaged from user mishandling, Fantom Drives will contact you to coordinate with you in sending back the merchandise to you as no refund will be authorized. Please do not intentionally damage the products.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%