Fillcart came in life with a motive to bridge the gap between Consumers and the Manufacturers. We at Fillcart aim at providing our Customers all the products directly from Manufacturer. This makes us more competitive and efficient in services. Currently we deal with most of the Top Manufacturers of USA in Electronics and Office Supplies Categories, we are also heading towards seeking new Categories on board.
Returns Policy Overview
You may return most new, unused items within 30 days of delivery for a refund. However, the item should be in the condition it was received, unused, and in the original box and/or packaging. We'll also pay the return shipping costs if the return is a result of our error.
If the item is being returned for reasons falling under ‘Buyer’s Remorse’, outbound shipping which may have been free originally will also be deducted. We charge a 15% restocking/cancellation fee for such cases. Buyer’s remorse covers, but is not limited to:
• Accidental orders
• Cancellation after ship out
• Items no longer needed/wanted
We will not accept any returns unless we have issued a RMA# (Return Merchandise Authorization #) for the item to be returned. RMAs must be used within 7 days of issuance after which they become invalid. Used items are not eligible for return to us. If we receive a used item, we will request you to pay us to have the item shipped back to you, or discard it. They are however covered under their respective manufacturer warranties and our support team will gladly help you get in touch with the required manufacturer.
Cancellation of Orders
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.