Satisfaction Guaranteed: Finejewelers.com is offering only the finest jewelry products available and our team wants to ensure that you have a satisfactory shopping experience. If you have any problem, or you are not completely satisfied with your order, we will gladly accept jewelry returns within 30 days from receipt of merchandise. All returns require an RMA number. Please email us at firstname.lastname@example.org for an RMA number We will not accept any returns without an RMA number! We cannot refund your original shipping charges.
For health reasons, no returns allowed on body jewelry!
Please Note: Customers will receive less than a full credit on any orders returned to Finejewelers.com as "refused" or "undeliverable" due to the actual shipping costs incurred by Finejewelers.com. You will not be refunded the "to you"
"back to Finejewelers.com" actual shipping charges.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.