How we got our start? Comfort, harmony, technology and fashion are our understanding of office supplies and future, and these are the establishment ideas that Furmax starts. No matter the designs on chair backs, seats, and every detail on seating spaces, you can find our persistent pursuit of comfy furniture products. What makes our product unique? Furmax is dedicated to R&D, production, sale of middle to high-end furniture products since 2010. All the products we make have used better grade materials. With a wide range of products, good quality and customer services, we believe that buying from us can bring you the best shopping experiences. Why we love what we do? Furmax adheres to our founding concepts of producing comfy office supplies and harmonious furniture, we insist on good products with modern and technological senses, constantly enrich our product categories and improve the products quality. The customers’ satisfaction are our biggest concern.
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Return Policy
About Us

RETURN POLICY

Return Window

You have 30 Days to return your order for a refund (Please note that products labeled “Non-refundable After Unpacking” in the description section of the product page are not applicable for returns).

If the logistics information has not been updated for more than fifteen days, we can directly cancel the order for you and refund you.

Non-refundable Cases
Furmax accepts most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund:

1. Products that have exceeded the 30-day return window.

2. Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).

3. Products taken out of original packaging without manufacture defects.

*Fees Assumed by You
1. For returns involving non-manufacturer defects, the following THREE fees will be assumed by you:

1.1 Return Postage
The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing.

1.2 Original Shipping Fee
1.2.1 If free shipping was NOT included in your original order of the product(s) you are returning, we will deduct the shipping fee from your final refund total.

1.2.2 If the product(s) in question being returned was bought with free shipping, a base shipping fee that was incurred by the company will be accounted for, resulting in a reduction of the overall refund.

1.3 Restocking Fee
We will deduct a restocking fee of 15% of the product(s) value from the final refund amount. (Please note that if the product(s) being returned was originally purchased with Free Shipping, the product(s) value part will be the product(s) prices minus the shipping fee incurred by the company. )

2. Returns that are typically categorized under “non-manufacturing defects” include but are not limited to:
1 Return(s) exclusively because of damage to the outer packaging.

2 Return(s) caused by duplicated orders.

3 Return(s) caused by cancellation request(s) sent after the order has been shipped.

4 Return(s) caused by inaccurate shipping address provided upon order placement.

5 Return(s) not based on the product having a manufacturer’s defect and simply due to the customer’s personal preference.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%