At GIA Hardware, we are committed to providing our customers with the best possible on-line shopping experience. This includes a commitment to excellent customer service, even after the products have been delivered. If for any reason you are unsatisfied with a product ordered from GIA Hardware, we will gladly assist you with your return options. All return requests must be submitted within 30 days of shipment.
**NO RETURNS WILL BE HONORED ON LARGE QUANTITY ORDERS.**
Please note the following when returning an item:
·The original shipping charge will not be refunded.
·All returned products will be subject to a 25% restocking fee.
·Returned products must be in original condition including all packaging materials, inserts, manuals, warranty cards (without any writing) and all accessories and sealed (in the original retail packaging) otherwise a refund may not be issued.
·Oversize items, such as patio furniture, are subject to a minimum $25 restocking fee, or 25% of the product cost, whichever is greater.
·Items that require installation cannot be returned after they have been installed, so please make sure the item you have ordered and received is the item needed.
-Refused Shipment (of any sort): Will be subject to a 50% restocking fee. A partial refund minus the original shipping charge, and the return shipping charge, will only be issued once our warehouse receives the item. Our warehouses are not set-up to receive refused shipments (of any sort). All returned merchandise will be sent to a central location for proper processing. If you want a refund, you must have an RMA# and follow the guidelines outlined above.
If the return item is in new, fully saleable condition, we will be happy to issue a refund for the product, minus a 25% restocking fee and the original shipping charges. The original shipping cost will be refunded if we made a mistake on your order or the product is damaged while in transit to you.
If product is damaged in transit, please contact us within 5 business days of receiving the item.
Defective merchandise must be claimed within 30 days of receipt of your order. Items that have a manufacturer's warranty will be referred to the Product Manufacturer. Items with no stated Manufacturer's Warranty will be dealt with direct by GIA Hardware. All claims need to be emailed to us in order for us to process and deal with the issue. Items with stated manufacturer's warranties include power tools, heater, grills, power equipment and many other high value items. Please understand that the product manufacturer's warranty is meant to protect you and your investment in your purchase. Please also refer to the Warranty section.
All warranties are product specific and vary by manufacturer. Warranty claims are handled soley by the manufacturer. GIA Hardware cannot be held responsible for defective products. We will be happy to assist you in locating contact information for your item's manufacturer.
**We reserve the right to refuse purchases due to incorrect prices, or any other incorrect information on GIA Hardware**
If you have questions or concerns regarding your order or any of the products we carry, please email us: firstname.lastname@example.org
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.