This policy stipulates the return, exchange, refund, repair of products purchased by customers on the service operated by Gloture Co., Ltd. (hereinafter referred to as "our company").
In principle, we do not accept cancellations after the order is completed. Customers who wish to return/exchange/refund/repair must contact us in advance. If the product is returned to us without contacting us in advance (including situations where our staff has not responded to your contact), we will refuse the return or exchange. In this case, we will not bear the delivery fee for re-shipment from our company to the customer. Please note.
?Return exchange guarantee?
If the main body of the product you received is extremely dirty, damaged, missing, or defective, please contact us within 7 days after the product arrives. Negotiate returns and exchanges with the manufacturer on your behalf. When negotiating with the manufacturer, we will need the following two pieces of information, so please specify them.
detailed description of the situation
A photo showing the defective part, or a screenshot in the case of an application or software
If we cannot prepare a replacement product due to product production completion or limited products, we may ask you to return the product even if you request an exchange. The customer is responsible for the delivery fee associated with returning the returned or exchanged product. In addition, we do not take any responsibility for damage or loss during return. Please return the product in sufficient packaging.
?Rules for exchange/return?
Due to the nature of the product and at the request of the manufacturer, we will confirm the status of returns and exchanges when the customer contacts us in advance. Depending on the contents, including customer circumstances, we may not be able to accept returns or exchanges.
?Examples of refusal to return or exchange?
·Items that are clearly marked as non-returnable.
·Initial failure after 7 days have passed since the product arrived.
·The reason is that the product appearance such as color and shape is different from the image.
·Reasons such as damage, scratches, dents, and dirt on the product cosmetic box and outer box.
·The reason is that slips and invoices are pasted on the product cosmetic box and outer box.
·The reason is that the devices I have cannot be used in combination.
·If you do not provide information (photograph of the defective part, description of the situation) for negotiating with the manufacturer.
·Customer's order mistake.
·Products handled by the Company have been resold or transferred elsewhere.
·Items provided by the Company as a sponsor of a gift project.
·When the manufacturer upgrades the app so that it can no longer be used in the customer's environment, or terminates the provision of the app itself.
·In addition, if we determine that we cannot respond.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.