Self-proclaimed gaming and electronic addicts, our family owned and operated business is committed to providing you with a "Gold Star" eCommerce experience, start to finish. Our Midwest based company was established in early 2007, and we've been working hard to bring you the industry's leading products ever since. With a hard working staff of tech loving cheese-heads, we feel our company is truly deserving of its "Gold Star" name. Currently we sell on several online marketplaces and we are excited to offer our products on Newegg as well. We are very proud of the customer support and high quality products that we deliver to our customers and this is strongly reflected in our online reputation and feedback on the various sites. But enough about us, lets talk about you! Interested in saving money and loving life even more? GoldStar Tech is here for all your Gaming, Electronic and Tech needs! We hope to do business with you!
Shipping Policy: All orders will be shipped by either USPS or UPS depending on your shipping address and the weight of the order. Items are usually shipped out within 1 business day after your order has cleared. You will receive a shipment confirmation email and tracking info once your order has shipped. All packages will be shipped with a step by step tracking number. Orders valued over $200 will require signature confirmation. We are unable to ship any item over 1 cubic foot or over 4 lbs to AK, HI, PR, APO or FPO addresses. Please confirm the address on your order is correct before the order is placed as we can not guarantee that we will be able to change the address before the order is shipped.
Return Policy: In rare instances should you receive a non-working item, please contact us within thirty (30) days of receiving the item(s) for replacement or refund for the defective product. In the case of an exchange or refund, the customer is responsible for paying the shipping charges that apply to delivering the item to us. We will pay shipping charges of an exchanged item to be sent to the customer. All returned products found to be non- defective upon inspection or items returned in the case of buyers remorse will be subject to a 25% service fee plus the shipping charges we originally incurred as a result. We do not accept returns on any Health or Beauty items in the case of buyers remorse. We appreciate your understanding!
In the rare event that a product is defective, please contact us within thirty (30) days of receiving the item(s) for a replacement or refund. In the case of a replacement or refund on defective items, we will pay all shipping charges and provide a prepaid shipping label for your convenience.
Replacements: We are happy to offer a replacement on an item as long as we have the exact item in stock at the time the return is received. Replacements will be processed within 2 business days of receiving the item back. We will provide tracking information for the replacement item. If the item you would like to exchange is no longer in stock we will issue a full refund.
Refunds: We are happy to offer a full refund on any defective item. Refunds will be processed within 2 business days of receiving the item back.
All items will be inspected before refunds or replacements are issued. Items found to be non-defective upon inspection or items returned in the case of buyers remorse, must be returned in the original condition the item was sent in. If the item is found to be in different condition, a restocking fee of up to 15% will apply. The original shipping cost we incurred to ship the item to you may also be deducted from the refund in these cases.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.