Please Email us directly for RMA service and other inquiries. Phone may not be answered.

Email: greencityegg@163.com

Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.

GreenCity is an online e-commerce driven business, we offer a large inventory of high quality computer components and digital electronics.
We offer quality products at competitive prices, providing knowledgeable and friendly customer support.
We strive to bring our customer the best online shopping experience possible.

We offer the best prices doesn't mean we skip on our customer service.
With the support from our customers we're able to use our buying power to get you the best deals.

ABOUT SHIPPING
Your order will be 100% trackable. Please be assured.
If you can't track it just email us, we will send you the shipping infomation.

We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to our own warehouse direct .

ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.

Thank you for visiting our store!
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Return Policy
About Us

RETURN POLICY

Your order will be 100% trackable. Please be assured.
If you can't track it just email us, we will send you the shipping infomation.

We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to our own warehouse direct .
We offer replacement or exchange for defective item.
If for buyer bought wrong order,please kindly aware that there may be a 15% restoking fee appllied.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%