Hard Disk Direct services the Information Technology needs of its customers.

OUR VISION:

THE TECHNOLOGY OF TODAY THAT OPTIMIZES YOUR BUSINESS!

Hard Disk Direct (HDD) dates back its roots in IT Solutions and hardware to 2012. The venture started from computer memory upgradation and HDD has now broadened its horizons towards supporting a large and diverse computer hardware products database which is inclusive of hard drives, computer memory, power supplies, CPUs and other products and accessories for all major brands like Dell, HP, Lenovo, Apple, Acer, Cisco, Compaq, IBM, Epson, Hitachi and others.


Our vision is to provide extra-ordinary customer services around the globe which can help you to optimize your business. We serve our customers by providing products and services which would lead to higher productivity on newer machines and also extend the useful life of older ones .


OUR VALUES:

We value our customers by providing the best prices from our suppliers and manufacturers without compromising the quality of the product. We give our customers the confidence to buy from us, in a way that they are aware of the fact that all products advertised on our website, harddiskdirect, have been accurately described and categorized. Moreover, our products go through extensive testing before being shipped. We value respect for the work and we look forward towards keeping up with the cutting-end technology that can feel accurately to the business dynamics of the industry.


TOP NOTCH TECHNOLOGY:

Hard Disk Direct provides top-notch technology solutions all around the globe. At HDD, the hardware and IT solutions are gauged to help you keep up with the cutting-edge technology solutions for your business. Our highly reliant IT services and delivery in combination with our comprehensive IT solutions has helped us to value an enterprise’s infrastructural changes. We comply with the needs of our customers according to the needs of their organization keeping in mind their rigid budget. We aim at making our client’s business profitable by converging the latest technologies to their fast-growing IT needs.


WHY SHOULD YOU CHOOSE US?


“We are your one-stop solution, to help you meet with the desired results for your organization by offering you the best in IT dealings and expert advices.”


Our history of dealing with the procurement of IT hardware allows us to look beyond the meagre expectations of a simple organization’s purchase of hardware. The insight of the right technology has enabled us to bring forward the best scenarios for you to negotiate cost-effective prices combined with the guarantee of meeting your IT requirements.
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Return Policy
About Us

RETURN POLICY

Please raise an RMA request by agreeing to the terms and conditions below. This is required for the return of all items to HDD regardless of the reason for return
Items should be returned in their original condition. All accessories, manuals, software, and warranties should also be enclosed in their original packaging and should be undamaged.
Once you have received your RMA number, securely repackage the items in the same way they were sent to you (ideally inside the original outer box). If the original box is marked or damaged in any way, a restocking fee of 50% may be applied
Do not write directly on the original box/packaging
Ensure the package has the RMA number clearly visible on the outer box, otherwise the package will not be accepted
Using a label, ensure our full address is clearly displayed on the outside of the package –
Once goods have been received and tested, we will return the replacement item to you within 10 days of receipt of the faulty item
Please note that any discrepancies between your PO and the goods received must be notified within two days of receipt of the items

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%