Since 2001, HRM USA Inc has been servicing the needs of our customers, potential new customers and support for customers of competitors. We strive for excellence and hope our extensive knowledge base we share will give you confidence in our company. Unlike many e-commerce companies that sell everything from kitchen faucets, heart rate monitors to diapers, we specialize in our specialty category, and we are confident we can answer your questions about the products we sell to ensure you select the right product for you. We could post a ton of positive (hand picked) customer testimonials, but we prefer you view honest customer feedback online.
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Return Policy
About Us

RETURN POLICY

If you need to return/exchange with us, the process is very simple!

Please be sure to place a note in the package with this information:

1) Order number
2) Reason for return
3) State that you would like a refund, or an exchange and what you would like to exchange for.
4) ** We track serial numbers, your return must contain the serial number of the item we shipped in order to receive a refund. No Exceptions.

Our return address is:

HRM USA INC
Attn: Return Dept
49 Richard Rd
Warminster, Pa 18974

**If your item is defective and you do not receive a return label automatically, please contact us prior to sending the item back so that we may provide you with a label***


After the package is returned to us, we will have this processed for you typically within 48 hours.

We will reach out to you if any additional information is needed to process your return or exchange.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
10.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
10.00%