Thank you for visiting store of seller Hoengager. Founded in USA, we started our retailing business in the year of 2019, merchandising computer products from officially authorized brand of Hoengager. Our goal is to provide US customers with competitive price, quality products and satisfying services and become a well-known retailer and customers first choice when it comes to shopping for computer systems.
Over the years, in order to achieve that goal, we have developed our strong capability in computer systems related logistics, customer service, quality assurance and built an excellent customer service team who cares about customer opinions and improves services level over time and provides feedbacks to manufacturer about customer opinions.
We do care about your opinions and we do appreciate your trust and WE WILL do everything we can to deliver the best product and service at all times.
SHIPPING:
Economy: 5 to 8 business days - Free of Charge Shipping Standard: 3 to 4 business days - $30 per order, flat rate. Shipping Provider: UPS
WARRANTY: Hoengager is the manufacturer of all products being listed. For details, please contact us from your order page.
RETURN POLICY:
For Non-defective Return:
We accept refund RMA requests within 30 days after package delivered for non-defective returns. Full refund will be issues if packages are unopened or with freight charge paid. We may apply an up-to 15% restocking fee on opened non-defective returns or unopened free-shipping orders. Return freight will be paid by customers for non-defective returns.
For Defective Returns:
We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issued once packages are returned to our return address as per the RMA instructions on the RMA email received with return shipping label. For defective unit we will accept return requests initiated within 30 days after actual delivery date. We will provide pre-paid return shipping label for defective returns. Once we receive and inspect your returned item, we will send you an email notifying you of the approval or rejection of your refund. If approved, the refund will be routed back to your original method of payment.
FEEDBACK: If you need tech support after receiving the item, please feel free to contact us to get assistance. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. 100% customers' satisfaction is our business goal to achieve.
Thanks for shopping from us!
HOENGAGER STORE
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