Dear Newegg Customers
Thank you for visiting store of seller Hoengager.
Founded in August 2016, we are commited to provide the best experience on the Internet for buying Consumer Electronics and Comptuer Part. We focus on making purchasing online a pleasant experience.
We guarrantee all products sold are 100% authentic and authorized and covered by return policy and warranty.
Our aim is to become a top ranking Newegg seller for every valuable Newegg customers.
We treasure your trust and will protect your best interests as that is our guiding principle for us in practice of business and retail services.
We do care about your opinions and we do appreciate your trust and WE WILL do everything we can to deliver the best product and service at all times.
SHIPPING:
International Shipping:
For orders needs to be fulfilled by our warehouse in China, tracking might be delayed with the first 2 weeks after shipping but would be able to update once it lands in USA. Please contact us for shipping details.
You may email us Hoengager @ outlook . com(Please remove the spaces) for any inquiries related to your orders or products in need.
Thank you

WARRANTY:
Hoengager is the manufacturer authorized seller of all products being listed. For details, please contact us from your order page.


RETURN POLICY:

Non-defective Return:
We accept refund RMA requests within 30 days after package delivered for non-defective returns. Full refund will be issues if packages are unopened or with freight charge. We may apply an up-to 15% restocking fee on opened non-defective returns or unopened international 0.01 shipping returns.

Defective Returns:
We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issues once packages are returned to Newegg warehouse per the RMA instructions on the RMA email received with return shipping label. For defective unit maximum return period, terms vary based on the product warranty offered. For details, please feel free to email seller on product page.

FEEDBACK:
If you need tech support after receiving the item, please feel free to contact us to get assistance. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. 100% customers’ satisfaction is our business goal to achieve.

Thanks for shopping from us!

Feedback
Returns Policy
5 Ratings (60% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

4 egg
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3 egg
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2 egg
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On-Time
Delivery
40.00%
Product
Accuracy
40.00%
Customer Service
Satisfaction
25.00%
Anonymous
Ordered on 9/13/2021
Late and covered in dust
10/4/2021 1:32:11 PM

Item was late and obviously not like new as listed

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Anonymous
Ordered on 9/6/2021
First PC build
9/22/2021 7:58:41 AM

This is my first time building a computer and shopping on Newegg and this seller made it a pleasant experience. I admit, the lag time between ordering a package and it shipping is a lot longer than I would like (over a week) but once it landed in the US the shipment was fine. The package did arrive slightly bruised but otherwise the product box was in good condition. I would definitely shop here again. I do recommend using a shipper with better tracking to assuage buyers over delivery timing.

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Anonymous
Ordered on 8/12/2021
9/21/2021 7:12:26 PM

Whelp, waited 40 days just to be told my package was intercepted and I should wait longer. Definitely would not trust this seller. Seems like they don't actually sell anything but empty promises.

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Anonymous
Ordered on 9/1/2021
The best seller on Newegg!
9/14/2021 8:42:53 PM

Wow! Where do I even begin? Hoeandgagher is just simply the best seller there is! They took my money, didnt send the package, and did both at a break neck speed. Good news though, Newegg cannot refund my money because they want to wait 30 days for some magical boat to sail across the beautiful Pacific Ocean. The $50 in shipping costs must have paid for the whole voyage! So silly of me to think there would be any kind a seller vetting process before being allowed to advertise merchandise on this site. Thanks so much for the awesome experience Newegg!

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