Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.
Hotai has been engaged in hard DISK retail in recent ten years, has many years of experience in Internet sales and experienced sales team, quick service for orders from any country.
Hotai is an online e-commerce driven business company , we offer a large inventory of high quality disk products and peripherals.
If you have any questions or Suggestions about the Hotai, or you have an inquiry in regarding to an order you placed with us, both please email to us.

Delivery Time
Note: This information is offered for reference only, and has some declination fact. Shipping Time will be changed due to the Holiday, weather, local post, local natural disaster & Custom passing.
1. USPS 1st Class Mail usually arrive between 3 - 8 business days.
2. EUB packages usually arrive at 8 to 12 working days.
3. EMS packages usually arrive at 5 to 10 working days.

How to Track Your Package
Normally, your tracking number is "LN........ ", please visit the website below to track the information (this is EUB tracking number , We ship by this
http://www.ems.com.cn/ or www.usps.com
If your tracking number is"*********DE", please visit the website below to track the information
www.usps.com

We always ship out packages as soon as possible, but please note there may be delays due to international customs and local postal offices. Hotai apologizes for any inconvenience this may have caused but we are doing our best to provide you factory direct prices as soon as possible.

Feedback
Returns Policy
10 Ratings (50% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
90.00%
Product
Accuracy
60.00%
Customer Service
Satisfaction
42.86%
Anonymous
Ordered on 8/18/2021
Delivery was done 20 days after order
9/8/2021 9:45:06 AM

Did not cancel the order when requested. I had to pay shipping for the return of the product.

  • No
  • No
  • No
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Anonymous
Ordered on 6/25/2021
Received wrong item
8/10/2021 5:42:39 PM

Received a TPM 1.0 instead of TPM 2.0 module.

  • Yes
  • No
  • No
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Anonymous
Ordered on 7/1/2021
Wrong item delivered
7/31/2021 12:03:00 AM

AOM-TPM-9665V (TPM 2.0) was ordered, but AOM-TPM-9655V (TPM 1.2 only) arrived. These are completely different parts! Do NOT purchase from this seller!

  • Yes
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 7/6/2021
Sent wrong product
7/21/2021 1:28:59 PM

I purchased a SuperMicro AOM-TPM-9665V (Vertical) Trusted Platform Module with Infineon 9665, TPM 2.0, uses TCG 2.0. I was sent AOM-TPM-9655, TPM 1.2. Can not get refund. Beware.

  • Yes
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
William L.
Ordered on 2/21/2021
good items, bad communication
3/11/2021 10:49:29 AM

Item was as described, but seller's lack of communication with customers cost them 2 eggs.

  • Yes
  • Yes
  • No
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Anonymous
Ordered on 12/19/2020
Really excellent gear
1/13/2021 7:13:40 AM

Just needed a mic setup for extended recording setups at my desk. This one works great. The mic provides very clear speech even without the shield. It also setup very quickly and conveniently. I left the desk mount fixed on my desk so it's out of the way when not needed. Then just set the mic boom in the socket of the mount and plug in the USB cable when I want to use it. Connection to recording software was simple and found right away. CONs: USB cable supplied is too short to be effective. But any standard USB cable will work to connect to a computer.

  • Yes
  • Yes
  • Yes
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