Our responsibility is to realize your creative ideas.
We have been dedicated to the realization of creative ideas, and will live up to our missions all the way through. As we are exploring and creating a better user experience, we always follow our mantra, Bear User Request in Mind, Encourage User Involvement and Fulfill Targets with User-oriented Thoughts.
Through group working on R&D, Huion settles problems that occur on different stages to achieve the ideal performance of products. Lines input are delicately rendered by digital pen with a flexible nib and 8192 levels of pressure sensitivity. To ensure the cursor on the screen moves simultaneously with the nib, in addition to 266PPS report rate, it requests precise working of chips, screen, electrical resistance module and so on.
Voice of all Huion product users is welcomed, no matter where you are from, what language you speak, and what habit you have. Even complaints are considered as sources of inspiration for product improvement.
Huion users locate in different parts of the world, including the USA, Canada, South Korea, Japan，Italy, Spain, Egypt, Australia, Russia and so on. All of them love creation, enjoy their life and like to share. Some of them are engaged in CG animation industry, digital movies, graphic design, while the others work as as industry or architectural designers.
Huion Return Policies for Newegg Global Marketplace
• All returns must include the following or it will be rejected and returned back to you at your cost:
o Product purchased from Huion on Newegg
o Original Condition, no physical damage (exclude damages sustained during transportation which must be reported to Newegg Customer Service within 72 hours of order delivery)
o All accessories included in the original product retail packaging, includes but not limited to manuals, warranty registration card, etc.
o Original UPC/serial# intact on product and on retail package (Proof of Purchase)
o Original retail packaging is required with return when retail package contains product label with (Proof of Purchase)
o Return must be requested on Newegg Return Portal with the correct Newegg order# and product
Additional Return Requirements and Policy for Newegg Global Marketplace Orders:
1. All returns on our Newegg Global orders are handled by Newegg or Huion if local return address is available through Newegg return portal. Please follow instruction online via your Newegg account order history, contact Newegg Customer Service, or Huion for any questions related to Global order returns. To find out detail return instructions or how to contact Newegg Customer Service, please visit Newegg online Customer Service Page.
2. A return must be requested within thirty (30) calendar days of the invoice date. Return for refund only. Order shipping charge is the cost of us sending the product to you and will not be refunded unless for the return with the reason of Defective/DOA. In the event an item is sold without shipping charge, amount of sale will be refunded.
3. Restocking fee with our defined restocking fee rate will be charged and deducted from the refund on all the returns except for the return with the reason of Defective/DOA. Shipment received with visible damages must be reported to Newegg Customer Service within 72 hours of the order delivery date.
4. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) or do not conform with our return policies may be rejected and sent back to you at your cost.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physical damage during return transportation. Customer is responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Newegg return processing center.
6. Upon the acceptance of the merchandise in like new or used condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the method of payment used for the original purchase.
7. All return and refund are handled by Newegg or Huion if local return address is available. RMA number will be issued after Newegg Return Center or Huion local return center receives, inspects, and processes your return. Newegg or Huion will refund back to your method of payment if your return conforms to the above return policies, OR your return is rejected and sent back to you at your cost if your return does not meet our return policies. For any questions regarding your return, please contact Newegg Customer Service directly. You can still contact Huion for any questions regarding your orders or the products we are selling on Newegg Global Marketplace
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.