Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

[About IBAG]
IBAG, internatonal online trade store, supplies many products including computer accessories,laptop notebook accessories,car accessories,phone accessories and comsumer electronics,etc. High quality, reasonable prices, fast shipment and excellent customer service is our goal.We will try our best to serve customers. Please remember our customer service email soho-224@126.com, don't hesitate to contact us whatever you want to say to us, we will repond you within 24 hours.

[About Shipping Service]
Most domestic orders are shipped by Newegg Standard shipping from Newegg warehouse in America. Most items leave our warehouse within 1-2 business days after we got your full payment.
The international orders outside the USA are shipped by International Air Mail from China. We will ship out the orders within 1-2 business days after we got your full payment.
As soon as it ships, we inform you shipping details, including a tracking number. For most domestic shipments,the delivery usually takes 3~10 business days based on your location. For most international shipments, the delivery usually takes 5-15 business days based on your location.
Please make sure you provide valid physical address when you check out.

NOTE:
Shipping Time will be changed due to the holiday,weather,local post,local natural disaster&custom passing. If it is delay by these reason, pls contract us soho-224@126.com first before leave the bad feedback.

[About Return Service]
All products sold from IBAG store on Newegg, We accept return or exchange within 14 days after package delivered.
Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.If buyer places the wrong order or just don't need the item,we accept return with 15% restocking applied.

Feedback
Returns Policy

IBAG Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from IBAG
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by IBAG
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, IBAG will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by IBAG.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. IBAG will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. IBAG does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by IBAG will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Restocking
Fee
15.00%
TOP