We only accept returns received up to 30 days from delivery of your merchandise.

Defective items should be reported in 15 days.For unopened items returned within 30 days of purchase, full listing price without shipping fees will be credited back to the original payment account. IsWMax is not responsible for the return shipping costs. For non-defective items that are used or opened, a 5% restocking fee will be applied; plus, a 15% restocking fee will be applied if there are any missing parts/boxes/accessories.

Any returns which are claimed as defective or damaged items, buyers are required to provide the following things:

a. Detailed descriptions of the defects or damages

b. Clear pictures showing the defects or damages

c. S/N numbers or Case numbers from manufactures .

Product Verification - We recorded every item's serial number / identification number before we ship it out and we will match this information of the returned item.  If the number does not match, we will report it to NewEgg and refuse the return request. In this case, no refund will be issued.
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