Famous Tools and Home Improvement category tools and equipment official manufacturer and authorized brand products distributer in USA, Japan, Australia, Mid-East and EU countries. We offer ‘DeWALT’ , ‘STANLEY’, ‘Black+Decker’, ‘Craftsman’, ‘Porter-Cable’,’ Briggs and Stratton’,’Stealth’ DIY( Do It Yoursef) and Professional field products.
Also we are Amazon.com, Walmart, Costco, Home Depot, Lowes, CTC, ACE Hardware official cooperate vendor.
All products are brand new and own original manufacture and distributer warranty service.
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Return Policy
About Us

RETURN POLICY

Customer Service Number: 1-888-899-0146
General requirement
? All return must in original packing box;
? All return the accessories must within the box, the return product can not shortage the accessories. The service team will inspect and confirm the return status; Shortage accessories will caused the return /refund fail totally;
? RMA number and Shipping label will issue to you within 1 working day once accept the return application;

Within 7 days
• It is clearly stated that the condition for the return is that the return application and the object have been shipped within 7 days, product did not been used, then return without asking.
Customer responsible the return freight.

• If the product has been used, customer need responsible the 15% restocking fee additional.

? Within 7 to 30 days
It is clearly stated that accept the return condition is that the return application and the object have been shipped within 30 days.
a). Customer Reason
• Mistake buy
• Not approve buy
• No need any more
Product have not been used, customer responsible for the return freight charge; If product is used, customer responsible for the 15% restocking fee additional.
b). Product/Shipping/Packing/Service Reason
Merchant responsible for the return freight and provide the replace new device service or refund to customer.
Over shipping date 30days+
a) Not accept products return.
b) Accept product warranty /repair request. Please contact with us or the toll-free number to get he service support.
Not free warranty condition
1. Customer operate the device did not follow the user manual, it caused product defect.
2. Customer reason caused the product damage/ product defect.
Not accept warranty
1. Over brand products warranty period or accessories parts over 6 months warranty periods.
2. The device is not purchased within USA territory.
3. Not use the device within USA territory.
4. Customer can not provide valid Amazon order number.
5. It is expressly stated that returns that do not follow the return procedure may result in the disposal of the returned merchandise at our discretion.
Any more issue, please contact with us through the after-service number or contact method on the products / user manual, We continue provide the after-service at USA our local after-service as we commit in warranty policy.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Restocking
Fee
15.00%