You may return batteries purchased from LaptopBatteryExpress.com within 30 days from the purchase for a refund or exchange. If you have a problem with one of our products we will replace it with a brand new product and a prepaid return label. All products returned must be in original boxes and packaging, have original UPC codes on the products, all manuals intact, and documentation provided in the package shipment. Further the product cannot be scratched or marred on the finish. The product must be in resalable condition. If your battery or AC adapter is defective, we will send you a no charge replacement and include a prepaid return shipping label via the US Post Office. Power problems with laptops can sometimes be difficult to diagnose. Power Problems can be caused by faulty ac power adapters, defects in batteries, mis-calibrated software in your laptop, defective power port sockets, software upgrade of your operating software, motherboard charging circuit problems and as simple as failing to reboot your laptop after a battery is installed. We have free tech support if you would like to inquire further with one of our power experts.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.