Since our start in 1999, FrozenCPU has been focused on providing computer modifications that push the limits of what is thought possible. The industry has come along way from blow-holes and fan ducts; and FrozenCPU has been there every step of the way. Our inventory now caters to enthusiast markets like liquid cooling, lighting and even phase-change cooling. As always, we focus on fulfilling our slogan: “The World’s Largest Selection of PC Modification Supplies”. Our inventory is constantly expanding and our European and Asian connections that help us in get the latest and hardest to find products onto our shelves and ready to ship.

Three words really say what FrozenCPU is about: Trust, Value and Expertise.
Liquid Cooling Store
All Products
Return Policy
About Us

RETURN POLICY

If you realize you have ordered the incorrect item or no longer want your order, you have 7 days time after delivery of the order to return a product for a refund/store credit. A 20% restocking fee is applied to all returned products for a refund to the original purchasing method. If the customers ops to take store credit as a refund instead of a refund to the original purchasing method, this 20% fee will be waived. Please note that the customer is responsible for shipping said items back to our offices and the original shipping price cannot be refunded. We will only accept items for a return if they are still packaged and in acceptable return condition. Otherwise, items will be shipped back to the customer.

Liquid cooling products, custom or customized products, cases and test benches are returnable for repair or replacement only.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Restocking
Fee
15.00%