If you realize you have ordered the incorrect item or no longer want your order, you have 7 days time after delivery of the order to return a product for a refund/store credit. A 20% restocking fee is applied to all returned products for a refund to the original purchasing method. If the customers ops to take store credit as a refund instead of a refund to the original purchasing method, this 20% fee will be waived. Please note that the customer is responsible for shipping said items back to our offices and the original shipping price cannot be refunded. We will only accept items for a return if they are still packaged and in acceptable return condition. Otherwise, items will be shipped back to the customer.
Liquid cooling products, custom or customized products, cases and test benches are returnable for repair or replacement only.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.