HAMAXA is a trusted online electronic distribution business superstore. We achieve that by selling high quality electronics and accessories at the most competitive prices possible to customers. We buy directly from reputable manufacturers and pass our savings along to every customer. HAMAXA is widely recognized for its comprehensive products, competitive price and efficient service. Whether you are a reseller buying in bulk or an individual shopper out for one item, we're working hard to get it to you at the lowest cost.
We specialize in Computer Accessories, Wireless Electronics Accessories, Networking Accessories, Pet Supplies, Game Accessories, Home and Outdoor Accessories, Health and Beauty Accessories, ect. All of our products are have CE, ROHS and FCC certifications.
HAMAXA Brand Concept:
--HAMAXA is a registered Brand in USA with the Registration Number:5605441
--We began as a piece of white paper, full of passion for inspirations , creating brand-new products, from common to outstanding, from general to extrodinary. We keep challenging “authorities”, challenging ourselves. We concentrate on best user experience, and continue to innovate and transcend！HAMAXA insists on “Initial Concept, Original Design”! Innovation is our motivation, transcendence is our dream! This is our brand concept.
Unconditional 45-Day Refund or Replacement
Not satisfied with your new product? Return or replace it for ANY reason within 30 days of purchase. Please be noted that:
1) You can get refund or replacement after you receive the parcel within 30 days if the item is defective, please contact us and we’ll deal with it for you ASAP !
2) We’re happy to provide you with 100% purchase experience and get any order full refund even it’s just because of your remorse after receiving it with 30 days. But please make sure that, Items must be returned in the original manufacturer's packaging and in good condition so we can re-sell them. And we won’t be responsible for the return shipping fees under remorse orders.
Free Lifetime Technical Support
Have any problem on how to get your product to work properly? Contact our friendly, knowledgeable support team. We’re always here to help!
Improper use or installation
Unauthorized modification or repairs
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from LuckyShop on Newegg
. Original Condition, no physical damage (exclude damages sustained during transportation which must be reported to Newegg Customer Service within 72 hours of order delivery)
. All accessories included in the original product retail packaging, includes but not limited to manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Original retail packaging is required with return when retail package contains product label with (Proof of Purchase)
. Return must be requested on Newegg Return Portal with the correct Newegg order# and product
Additional Return Requirements and Policy:
1. All returns on our Newegg Global orders are handled and managed by Newegg through Newegg return portal. Please follow instruction online via your Newegg account order history or contact Newegg Customer Service for any questions related to Global order returns. To find out detail return instructions or how to contact Newegg Customer Service, please visit Newegg online Customer Service Page.
2. A return must be requested within thirty (30) calendar days of the invoice date. Return for refund only. Order shipping charge is the cost of us sending the product to you and will not be refunded unless for the return with the reason of Defective/DOA. In the event an item is sold without shipping charge, amount of sale will be refunded.
3. Restocking fee with our defined restocking fee rate will be charged and deducted from the refund on all the returns except for the return with the reason of Defective/DOA. Shipment received with visible damages must be reported to Newegg Customer Service within 72 hours of the order delivery date.
4. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) or do not conform with our return policies may be rejected and sent back to you at your cost.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physical damage during return transportation. Customer is responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Newegg return processing center.
6. Upon the acceptance of the merchandise in like new or used condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the method of payment used for the original purchase.
7. All return and refund are handled and managed by Newegg. RMA# will be issued after Newegg Return Center receives, inspects, and processes your return. Newegg will refund back to your method of payment if your return conforms to the above return policies, OR your return is rejected and sent back to you at your cost if your return does not meet our return policies. For any questions regarding your return, please contact Newegg Customer Service directly. You can still contact LuckyShop for any questions regarding your orders or the products we are selling on Newegg.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.