MET Servers – who we are & what we do

MET Servers re-builds and sells enterprise IT equipment. We specialize in used servers and workstations. Operating since 1994, we are one of the largest resellers of refurbished servers in the nation.

All servers and workstations that we offer are in stock. We carry inventory across all major manufacturers and generations in our 40,000 square-foot warehouse located in Dallas, Texas.

We receive thousands of off-lease systems weekly that we process, test, and stock for resale. We aren’t limited to a single product line, which means we can always build a machine to fit your exact technical needs. Our diverse catalog of refurbished servers ensure that you can always find what you are looking for.

We understand the impact that any IT disruptions can have on your business, which is why we also specialize at replacement parts. Our database of over 50,000 manufacturer part numbers will ensure that if you run into any hiccups, we can ship replacements at a moment’s notice (including same-day courier). Whether you are looking to service existing equipment, or upgrade an entire batch of systems, we have you covered.

Over the years, we have developed these guidelines that we constantly strive towards:

· Be reliable: Your organization depends on reliable products to keep your operations running smoothly. We choose our vendors wisely, and we’re always available to provide you with quality service.

· Be fast: We take delivery time just as seriously as our product quality. Our team of experts knows how to get your parts on a delivery truck at a moment’s notice. In fact, on many orders, your tracking number will be available within a few minutes of purchase.

· Be friendly: Our origins are as a small business in Dallas, Texas. Hospitality is everything to us. Above all, we value the relationships and partnerships that we’ve built with our clients. We strive to satisfy all customers, and we want to help your organization grow and succeed.
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Return Policy
About Us

RETURN POLICY

We offer a 30-day warranty from the date of delivery on any part that is considered fully or partially defective. We offer a default 60-day warranty on configured systems that are defective. This does not apply to any product that is explicitly sold in “as-is” condition, or if we explicitly mention a different warranty for that item. In order to initiate a return (RMA), please follow these steps:

1. Email the request for RMA to support@theitmart.com with details of PO/invoice number, part number, quantity to be returned, and reason for return (defective or not defective).
2. We will issue an RMA number and return shipping instructions if applicable.
3. To process the request, the return package must be sent before the return warranty expires. The part must have our warehouse-specific serial number attached in order for us to accept the return. We may deny returns that are damaged due to product misuse, water damage, or other factors outside of intended usage. More information is available in our Terms & Conditions.

Below are our policies on dealing with refunds for a RMA.


For defective parts/systems:

Once a RMA is initiated, we will cover return shipping costs if applicable. We will also ship a replacement part or system at no additional cost if the product is available in our inventory. If the product is not currently available, then we will issue a refund for the price of the product (not including shipping fees).

For working parts/systems:

Once a RMA is initiated, you must cover the cost of return shipping. We are able to provide a FedEx/UPS air-bill at our preferred rates to lower the cost to you. In addition, we will charge a 20% restocking fee on the original price of the item (not including shipping fees). If the cost of return shipping and restocking fee are lower than the original payment, then we will appropriately deduct those when issuing the refund.

For more information, please read our Terms & Conditions or email us at support@theitmart.com.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%