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RETURN POLICY
#####Contact Seller Before Return Thanks#####
All of our items have a month's warranty. Items arrive damaged or defective can be returned within 30 days after the order is placed on our website. We ensure that all of our items are brand new and in excellent condition prior to shipping. In the event that you receive an item which does not conform to those standards, please contact us via Emails sent to hannaishuo@sina.com.
PS:
1.If the product Have problem when you receive,Please contact us within 15 days,and take photos or video to us,We will be responsible for return shipping cost.
2.If there is no photo or video to show the problem,we are sorry you need to pay the shipping cost.
3.If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, We will refuse to refund the full payment.
#####Contact Seller Before Return Thanks#####
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.