Micomp has been a Refurbished equipment distributor and solutions provider in the state of Illinois for over 25 years.
We aim to ensure you receive a computer that is reliable for years to come.
Our products go through a rigorous, comprehensive hardware tests & inspection to eliminate any faulty components.
This includes a capacitor evaluation to make sure they are not swollen or leaky.
We only offer Grade A products in overall excellent to very good cosmetic condition.

Additionally, electronic waste is a growing environmental problem and it is our collective responsibility to keep hazardous materials out of our water sources. As we rely more and more on technology in everyday life, the rate of technological advancements is also increasing exponentially. Unfortunately, this also leads to a growing stockpile of used electronics that get dumped into landfills, spilling toxic run-off into our streams, lakes, and oceans..
When we upgrade and refurbish our products, we give them the edge they need to compete with newer technologies. By purchasing our premium quality products, you are directly keeping our planet healthier by keeping these rock-solid veteran computers out of the landfill. Our rock-bottom prices are just a perk!
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Return Policy
About Us

RETURN POLICY

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Micomp
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Micomp will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Micomp will refund back to your method of payment.

For replacement systems, please send only the base system without accessories(such as cables) or peripherals such as the keyboard and mouse. They will not be replaced with the replacement shipment and will incur an additional cost if you do. Any passwords on the hard drive itself(bitlocker encryption,etc) must be removed before being sent back or you will be charged for the price of the drive. Please write the RMA# on the box or label for reference and provide the tracking number in your reply email to this message. If you are past the 30 day free return period but would still like a discounted return label, please let us know and we will send you an invoice. MICOMP is not liable for any return shipping charges and fees that may be incurred during shipping.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%