shipping Holiday Shipping Details & Extended Holiday Returns
Minim is a US company that is the exclusive producer of Motorola cable modems and gateways, DSL modems and gateways, cellular modems and gateways, routers, range extenders, MoCA adapters, and other Internet and local area network products.
Motorola Network Store
  • MOTOROLA NETWORK STORE
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Return Policy
About Us

RETURN POLICY

SHIP METHODS
We offer flat rate shipping on orders.
We have the following shipping options available:
• Standard
• Expedited


SHIPPING TIMES
• Standard 3-7 business days
• Expedited 2 days shipping plus 1 business day for processing


Please note, shipping time frames do not include processing time. Orders will be delivered based on the option chosen once the order has been processed and prepared by our facility. Orders are only delivered Monday - Saturday, and on Sundays in some cities with Sunday shipping. All orders received after 12:30 PM Pacific Standard Time will be processed the next business day. Our warehouse is open Monday through Friday only


SHIPMENT TRACKING
You can track your order with the tracking information provided in your shipment notification e-mail, which will include a tracking code.


CHANGING SHIPPING ADDRESS
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.


LOST OR STOLEN PACKAGE
If you believe that your package was lost or stolen, please contact shipping carrier first, then contact us at shop@motorolanetwork.com

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Used Item Return Policy
Refund
Within
30Days