Neewer - Pro Quality, Amateur Prices

【About Neewer Company】
Neewer is a vibrant multinational enterprise specializing in product development in the photography, film, camera accessory and musical accessory. Our focus is on research and development of new products which span these industries; ranging from amateur equipment to full studio setups for professionals.

【About Neewer Brand】
From our inception in 2010, we have listened to what types of imaging products customers want. Based on our interactions with customers,we develop high quality and cost effective solutions. Once we have identified the types of items our customers desire, we begin researching ways to meet this demand. Our ethos consists of listening and talking to our consumers, developing the solution they desire, then marketing a high quality product as the end result.

【About Neewer Shipping Service】
With warehouse in New Jersey, orders are shipped via DHL Standard shipping. Most items leave our warehouse within 1-2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery usually takes 2~7 business days based on your location.
Please make sure you provide valid physical address when you check out.

【About Neewer Return Policy】
1. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise.
2. As your request, we will issue you a credit back to your account, or replacement the merchandise.
3. Returned or exchanged merchandise must in its exact original condition, including all packaging, accessories and manuals.
4. Shipping and handling fees are the costs of us sending the product to you and will not be refunded unless the item is defective.
5. Units that are found to be physically damaged due to abusive usage or mishandling by buyer or missing components will be returned to the buyer at the buyers expense.
6. Please allow up to 7 business days after we receive the package for your return/exchange/refund to be processed. And please provide the order number and paste it on the outside of the return package box.

【About Neewer Customer Service】
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback. Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)
Neewer Email: NeewerNewegg@xydglobal.com
Office Hours: 9:00 AM-6:00 PM pacific time. Mon-Sat.

【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

Feedback
Returns Policy

Returns Policy:

If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise.
An RMA number must be requested following below return instruction within 30 days of the delivery date.
As your request, we will issue you a credit back to your account, or replacement the merchandise.
Returned or exchanged merchandise must in its exact original condition, including all packaging, accessories and manuals.
Shipping and handling fees are the costs of us sending the product to you and will not be refunded unless the item is defective.
In the event an item is sold with "free shipping", we will refund the amount of sale.
Units that are found to be physically damaged due to abusive usage or mishandling by buyer or missing components will be returned to the buyer at the buyers expense.
Please allow up to 7 business days after we receive the package for your return/exchange/refund to be processed.
We strongly recommend you to contact the manufacture customer support before the defective item return process.
For warranty issues, please check the manufacture website for details.

Basic Criteria:
All returns must include the following:
* Original Condition
* All accessories
* Manuals, warranty registration, etc.
* Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired
* Please provide the order number and paste it on the outside of the return package box.

Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:
(1) An RMA number included Damaged/DOA (Dead On Arrival) /Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us in sending you the product and will not be refunded. In the event an item is sold with "free shipping", we will refund the amount of sale.
(2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.
(3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.
(4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
(5) Refund will be issued after our warehouse receives, inspects, and processes your return.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
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