Neobits, Inc. is a privately held company established in 2002, with headquarters in Sunnyvale, CA. Neobits is a business-to-business supplier of technology products, software, audio-visual systems, materials and supplies.

We serve more than 15,000 customers including:
- over 50 Fortune 500 companies,
- over 100 Federal, State and local government agencies,
- over 250 healthcare organizations,
- over 150 educational institutions, and
- thousands of small to midsize businesses in most major verticals.

With a catalog of nearly 2 million products in 40,000 categories, from 5,000 manufacturers, Neobits offers a single source for a comprehensive array of products.

Telecom & IT. Neobits offers design and installation of business phone system solutions for small-to-midsize business, multi-site enterprises, hospitality and franchises. We have an installed base of over 8,000 phone systems nationwide, with over 50,000 handsets deployed. Systems are installed in nearly every state throughout the US. In addition, we offer dozens of brands of accessories, including headsets, surge protection, networking products such as routers, switches and firewalls, call recording systems, call reporting, music on hold, paging systems, access control, web conferencing and audio conferencing.

Custom AV. With trained technicians and relationships with major manufacturers, Neobits offers a broad spectrum of AV products and solutions. Local installation and technical support is offered, as are solution design services. Whether it is video walls for commercial retail outlets, HD distribution for large scale hospitality applications, or whole-house audio, video and surveillance, we have the products and solutions for every requirement.

Chemicals, MRO Supplies & Lab. Neobits supplies over 500,000 different chemicals, instrumentation and lab supplies to universities, pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, research institutions and government agencies.

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Returns Policy

Returns, Cancellations:
Any order that has not shipped (or, in case of licenses or services, not yet issued) may be cancelled without penalty, except that orders for special order products, licenses or services may not be cancelled for any reason.
Neobits offers a 15-day money-back guarantee if your item does not perform as advertised*. The guarantee applies to the item purchase price and any sales tax paid. If items are returned for any reason other than performance, a minimum 20% restocking fee may apply. Any shipping/handling fees paid is non-refundable, and buyer pays for return shipping. Installation and labor fees are non-refundable for any reason, nor are installation materials. To qualify for refund, items must be returned in mint condition with all original packaging, components, CDs, manuals, cables, etc. For items where we paid for shipping, our cost of shipping will be deducted from the refund amount. All sales are final after 15 days and no returns are accepted after that period. All manufacturer warranties stay in full effect.

*We do not accept open box returns, i.e. if it's been opened, it cannot be returned.

*Acer notebooks are not returnable for any reason. This is due to strict manufacturer policies. Neobits sells Acer products brand new, without modification, and in the original manufacturer box. The Acer Total Protection plan, which can be purchased at the time of an Acer notebook or tablet purchase, offers replacement at Acer's discretion if the item cannot be fully repaired.

*Products manufactured by ClearOne, Bizfon, Zultys, Atlas and Key Systems US and several other manufacturers are not returnable for any reason. This is due to strict manufacturer policies. Please discuss your application with a salesperson prior to purchase to ensure the system will fit your requirements.

*VoIP system, phones, adapters, cards and other components and accessories are not returnable for any reason. We recognize that due to the newness of the technology, you may be purchasing these items hoping that they will work in your network or PBX environment. However Neobits makes no representations, express or implied, with respect to the compatibility of a VoIP component with your system or environment, or its suitability for any particular purpose.

*Other items not expressly listed above may also be subject to the no-returns policy. For example, Airway wireless devices are not returnable. Please check with your salesperson prior to purchase.

In all cases, if an item is defective, you are entitled to warranty repair within the warranty period.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
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