Discount Wheels, Rims & Tires Online
It all began in a small retail store in Santa Fe Springs, California in 1991. Its mission was to provide quality service and exceptional prices to the residents of Santa Fe Springs. Eventually consumers from neighboring cities started coming after hearing about the friendly and accommodating service the employees provided to customers. As the years went by, the company continued expanding with new stores spread out in seemingly every major city in California.
With its 42 stores, the company became known as the No. 1 tire specialist in the entire state. In 1998, they extended their expertise to the next level by making the leap to the Internet. And OnlineTires was born. The company quickly proved its dedication to providing the highest level of customer service online by combining its huge inventory of tires and wheels from leading manufacturers. We offer racing tires such as Dunlop tires and Yokohama tires along with tires for sedans and other cars including Nitto tires and other major tire brands. Along with this, we provide hassle-free online shopping, expert advice and affordable tire prices.
OnlineTires is a team comprised of tire and wheel experts who can answer questions you might have while providing friendly and accommodating customer service dedicated to the timely delivery of all products right to your doorstep. With our solid business foundation and continued growth and stability, we promise to continue offering our customers great quality products at affordable prices with friendly people to assist you with your purchase of tires and rims that will showcase your individual style.
OnlineTires - " The Smartest and Easiest Way to Buy Tires! "
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Onlinetires
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Onlinetires will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Onlinetires will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.