Buyer can return items within 14 days of the delivery date. Returns are not acceptable more than 14 days after delivery. Items must be returned in their original factory packaging with UPC & SN , All accessories in the original shipment must be included (i.e. manuals, warranties, security seals, etc.). Shipping is Non-refundable. Note: If a return is made of an item that shipped with 0-free ship, the normal shipping charges for the shipping method used will be deducted from any credit. The customer is responsible for determining if the product(s) ordered suits their needs. All returns must be pre-approved and be issued a RMA (Return Merchandise Authorization) number. Unauthorized returns will be considered abandoned and will not be credited. The customer will be responsible for shipping charges to return the package to them. If returned materials are not received within 15 days of the issuance of the RMA, the RMA is to be considered canceled and will not be reissued. PRODUCT SPECIFIC RETURN POLICY
1) Electronics (i.e. computer, printer, Camera, etc.) returns: The item must be in new condition with original packaging with intact UPC & SN and accessories. Return of item which is not the result of our fault is subject to a return shipping fee. There is also a restocking fee of 30% on all electronics returns if it is opened. The restocking fee and return shipping fee will be deducted from the refund.
2) Office Product Returns: The item must be in new condition with original packaging with intact UPC & SN and accessories . Returns of item which is not the result of our fault is subject to a return shipping fee which will be deducted from the refund and 30% restock fee will be charged once the factory seal is broken.
3) Music, Movie, Video Game, and Software returns: The item can only be returned if the packaging is unopened and factory sealed. No return and refund will be issued if it has been opened (taken out of its plastic wrap). MOONSTAR is not responsible for system/software incompatibility. Customers are encouraged to contact the respective software publisher for answers to technical questions.
4) Health & Personal Care and Beauty Returns: These items must be unopened in original packaging. No return is acceptable once the factory seal is broken. Some Health & Personal Care products are not returnable, including: 1.Cholesterol monitors; 2.Diabetic/glucose monitors; 3.Fragrances; 4.Sex & Sensuality items; 5. Thermometry.

Feedback
Returns Policy
14 Ratings (64% Positive) 

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4 egg
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2 egg
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On-Time
Delivery
71.43%
Product
Accuracy
78.57%
Customer Service
Satisfaction
66.67%
Hilary B.
Ordered on 12/20/2020
Good
1/8/2021 6:13:55 AM

Delivered what we wanted. Great product

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Rebecca G.
Ordered on 12/15/2020
Return policy not satisfactory
1/4/2021 6:56:59 PM

Would not buy again

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Michelle C.
Ordered on 12/11/2020
Very poor
12/29/2020 9:30:51 AM

The item arrived without the charger cable. Contacted seller, they emailed me to video opening the item and showing each item in the box! I had already opened it to discover it was missing a part. Told me the item was out of stock and there were no accessories. So basically too bad for me. I called dyson, they sent me out the missing part immediately without question and I told them about my experience with this company

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Michelle F.
Ordered on 9/8/2020
TABLET
9/23/2020 10:26:00 AM

I GOT A DISCOUNT FOR FIRST TIME BUYER, FREE SHIPPING AND A WONDERFUL PRODUCT! THANK YOU

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Lisa L.
Ordered on 9/8/2020
Very Disappointing
9/23/2020 5:55:10 AM

I purchased a bundle of Alexa's which all arrived with the original seal broken. I was using as gifts so rendered them useless to me. The company did allow me to ship them back (at my own cost) and they refunded my money. Very disappointing that I was mislead to believe they were new in a box vs open box or possibly refurb. What a hassle but at least they did refund my money so I can buy elsewhere. Thanks.

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Abdeslam L.
Ordered on 9/13/2020
9/20/2020 4:28:49 PM

This seller is a thief, he doesn't want to refund my money. I paid 125 and he the refund shows only 104 and he is accusing for signing and he is a asking me to keep the produce. This is really a scam

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