PC Power Marketplace Electronic Technology Co., Ltd. is a professional company mainly engaged in export trade. Its main products are smart home appliances, smart electronics, game equipment and other products. The company was established in Shenzhen, China with a registered capital of 1 million. The company covers an area of more than 300 square meters. It is currently in the stage of rapid development. Our business direction is also constantly achieving rapid growth and development. It has great potential and hope in the future.

Product warranty commitment

Regarding the problem that brand products cannot have warranty repair in the United States due to cross-region, in order to enhance the purchasing experience of platform customers, our company solemnly promises that:

1. If there is any product quality problem during the warranty period, customers only need to return the goods to our storage in New York, USA, and our company will hand over to the manufacturer for warranty.
2. If we receive a return or exchange, we will send a new product or refund for no reason and bear all the costs.

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Returns Policy

Product warranty commitment

Regarding the problem that brand products cannot have warranty repair in the United States due to cross-region, in order to enhance the purchasing experience of platform customers, our company solemnly promises that:

1. If there is any product quality problem during the warranty period, customers only need to return the goods to our storage in New York, USA, and our company will hand over to the manufacturer for warranty.
2. If we receive a return or exchange, we will send a new product or refund for no reason and bear all the costs.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Restocking
Fee
15.00%
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