PC Server & Parts (PCSP) is a Microsoft Authorized Refurbisher (MAR) and seller of OEM and surplus technology hardware. We have been doing business from our location in Michigan for over 25 years, and have served over 100,000 customers worldwide.

Please contact us if you have any questions or requests - (248)-305-7900.

With the ongoing COVID-19 situation, PC Server & Parts is an Essential Business supporting the IT Hardware Supply Chain by providing computing solutions worldwide. While this situation is still unfolding and is changing every day, we will do our best to keep you up to date.

Our customers, team members and their families are our #1 concern. We have quickly implemented appropriate health and safety measures recommended by the Center for Disease Controls. Our executive management will stay up to date with the latest guidance and best practices for prevention and management from local, state, and federal health authorities and government officials.

Thank you and please be safe!

By re-deploying gently used equipment, PC Server and Parts has helped to reduce the tech waste impact on our environment by extending the life of technological resources. We are able to provide networking hardware priced 50–90% less than standard costs, to virtually everywhere in the world. Most of our items are shipped the very same day they are ordered. Our certified technicians carefully test every unit before being shipped, and our experienced support staff is ready to answer questions and fill requests promptly with an emphasis on customer satisfaction. Welcome to a hardware company with a heart. We look forward to serving you.

PC Server and Parts is a wholly owned entity of Gramill LLC
PC Server and Parts Store
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Return Policy
About Us

RETURN POLICY

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from PC Server and Parts
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within ninety (90) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free shipping", PC Server and Parts will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. PC Server and Parts will refund back to your method of payment.

If you have any issues with the item that you have purchased, please avoid opening any disputes with Newegg or your financial institution, and allow us to address the issue before leaving feedback. It is our goal to make your buying experience pleasant and efficient. Please contact us directly and we will fix the problem quickly.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
90Days
Replacement
Within
90Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
90Days
Replacement
Within
90Days
Restocking
Fee
15.00%