We offer 30 Days Money Back Satisfaction Guarantee. Please contact us at firstname.lastname@example.org to initiate return and refund process. Your email must include your name, order number, email address. Customer is responsible for return cost. We will issue a refund once items are examined by our return department and depending on items conditions and amount of products were used. Also, original shipping cost that we paid to deliver for your order to you will be deducted from refund amount.
For Damaged items:To be eligible for a replacement for damaged items, you must email email@example.com within 5 calendar days of your order being received. Your email must include your name, order number, email address,phone number, description of defective item, and a picture showing the defect. We will use that picture for carrier insurance claim.
Sending all of this information will insure your issue is handled quickly. Customer is responsible for the cost of shipping returns.
If you email us outside of that 5 calendar days, you may not be eligible for claim.
Once return department team has assessed your issue, we will contact you with the status of your replacement or refund. Please allow for up to 2 days to hear a response from us.
If your refund is approved, we will initiate a refund to your credit card (or original payment method). In the case you no longer have that payment method, we are only able to issue store credit. Any refund offered will not include the original shipping cost.
You will receive the credit within a certain amount of days, depending on your card issuer’s policy. Please note that a refund can take up to 10 business days to appear in your statement but could take as long as two billing cycles. We appreciate your patience!
Note: Should you ship an item to a freight forwarder, we will not warranty any products for damages.
Proje' Car Care Products
15020 Desman Rd
La Mirada CA 90638
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.