Since the beginning, Promounts has focused on the field of flat panel display mounts as a leading designer, manufacturer, and supplier for its own brands, key OEM, and retail partners. The Promounts line of products, including the Promounts Fino Series, has shot clearly ahead of all competition and this success is no accident. It comes, in part, from the history of commitment, innovation, and close cooperation with their partners.
The scope of Promounts has expanded to incorporate a complete portfolio of mounting solutions. The product lines include flat panel mounts, home theater furniture, digital signage mounts, speaker stands, and other specialty products including screen cleaners and cable management. The variety of mounting solutions satisfies the demands of nearly every imaginable home theater or commercial application.
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RETURN POLICY
Returned Merchandise
All returns are subject to a minimum 10% restocking charge and must be sent to Promounts, freight pre-paid.
Promounts will not issue a Return Authorization (RA) for products with a shipped date older than 30 days.
Should a return become necessary, a Return Authorization (RA) number must be obtained from Promounts in advance. Please have ready the invoice number and/or original ship date. This information is necessary before a return can be approved. The Return Authorization (RA) number must appear on the outside of the carton containing the returned goods.
Return Authorization (RA) numbers are valid for 30 days from date of issue.
Promounts will inspect returned merchandise upon receipt. Merchandise damaged or unsuitable for resale is subject to charges, in addition to any restocking fee.
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.