Pure Mobile is the most trusted online source for all your cell phone, tablet, and notebook accessory needs . The Hottest Brands - The Coolest Products - The Lowest Prices. Pure Mobile has an accessory solution for every lifestyle - and that's just the beginning!

Our passion for mobile devices and accessories has fueled strong relationships with the most prestigious Brands in the industry.

We enable you to protect, personalize and enhance your devices into power tools - at prices simply not possible anywhere else.
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Return Policy
About Us

RETURN POLICY

No Quibble Return & Refund Policy
At PureMobile we value your business and reward our customers, to this end we have adopted a 'No Quibble' return and replacement policy.
If for any reason you are not completely satisfied with your purchase, PureMobile will gladly refund or replace the purchased item(s). We simply ask that once your receive your order, examine it closely prior to opening the factory sealed packaging.
All returns and request for refund and replacement must be made within thirty (30) days from date of invoice. All returns need to have a valid Return Material Authorization (RMA) Number (linked to our RMA Page) issued by PureMobile customer service. No returns will be accepted without a valid RMA number. The RMA number must be marked and be clearly visible on the outside of the package containing the returned product to be accepted for refund processing. Any merchandise returned without an RMA number is not the responsibility of PureMobile and will be refused and sent back to the customer at customer's own expense. Any other additional unauthorized items sent back attached or unattached with products being returned under an authorized RMA are not the responsibility of PureMobile and will be sent back to customer at customer's own expense.
PureMobile will not refund shipping charges to and from customer for any reason - except if purchased item(s) was defective from day of purchase. All shipping chargers will be at customer's own expense. No returns will be accepted after 30 calendar days from invoice date and this is without exception.
PureMobile , reserves the right at its own discretion to refuse to accept the returned item and to not authorize any form of refund, credit or exchange thereof.
PureMobile will ship all replacement items via standard ground shipment.
Please allow up to 15 business days to process a refund.
Please allow up to 7 business days to for replacement processing.
Product defect that is attributable to any failure or damage which is beyond the reasonable control of PureMobile is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. These include but are not limited to:
1. Acts of God
2. Any damage incurred due to customer's neglect and/or misuse
Return Material Authorization (RMA)
All returns and request for replacement must be made within thirty (30) days of receipt of the product. All returns need to have a valid Return Material Authorization (RMA) Number issued by PureMobile customer service.
No returns will be accepted without a valid RMA number. The RMA number must be marked and be clearly visible on the outside of the package containing the returned product to be accepted for refund processing.
Any merchandise returned without an RMA number is not the responsibility of PureMobile and will be refused and sent back to the customer at customer's own expense. Any other additional unauthorized items sent back attached or unattached with products being returned under an authorized RMA are not the responsibility of PureMobile and will be sent back to customer at customer's own expense.
You can send an email (sales@puremobile.com) to customer service to request a RMA number

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%