【 Customer Service】

You can buy with confidence as we are committed to providing qualified products and 100% satisfactory customer service.
You can contact to us via Newgg message or contact to our e-mail.

E-mail: rroyjj@126.com


【About Feedback】

We are pleased to inform you that we will always leave positive feedback after receiving the payment and thank you for your positive feedback on the 5 detailed seller ratings.

If you have any questions about the order, please contact us before giving us neutrality/negation to get 100% satisfaction.


【About Return】
All item can return back within 30 days after you receive it, and we responsible for the return shipping cost if the item you received has a problem with its quality. If not, customer are responsible for the shipping cost and 15% restocking fees.
RROYJJ Store
  • RROYJJ STORE
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    17Ratings(65% Positive)
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Return Policy
About Us

RETURN POLICY

Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes

Customers are responsible for return shipping fee and 15% restocking fees if it is no our fault.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%