Welcome to Our Newegg Store
“ Renogy is the future of clean energy.”- Li, Company President
Renogy is a renewable energy company that prides itself on producing the highest quality renewable energy products on the market today and for the future. Each Renogy product is manufactured according to the highest quality standards, while still keeping in mind that our customers appreciate a great value. That is why our products are not only rated among the most highly efficient in the world, but they are also kept at a low price to provide our customers with the most cost effective energy solutions. Renogy solar panels are crafted according to the needs of our customers, and as our business expands, so will our product options. Whether you need an energy solution for your home, commercial property, power station, or even boat or RV, Renogy can meet- and exceed your needs and expectations. Customers are very important to us, and we will do everything possible to make sure your experience with Renogy is superior. We would greatly appreciate your time in taking our online survey, since our marketing department reviews each one individually. We hope you enjoy our newegg store!
Have a wonderful day and a brighter future,
The Renogy Team
Detailed Return Policy
If you are within the 30-day return policy, we will gladly take your product back. With the following protocol:
1. If the item you received is defective, please contact our technicians at 909-287-7111. Once we have verified your item is defective, you will be issued a full refund or a replacement will be issued for you.
2. If your item is not defective and you simply do not want the product, you may return the product with the original package within 30 days as long as it is new, undamaged, and unmodified. You will need to send the item back at your own cost and we cannot guarantee that your item will be accepted for a refund or replacement if it does not meet these requirements.
Return requests outside of 30 days require special authorization.
Please send any non-defective items to:
5050 S Archibald Ave
Ontario, CA 91762
Renogy places great importance to product quality and the customers’ experience. Our Warranty policy will provide you with reliable assurance for purchasing directly from our online store or other resellers. For the specific warranty policy of each category of our products, please refer to the link below.
Should you have any questions, please contact us at 909-287-7111 or submit a case through https://renogy.force.com/support/s/create-a-case
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.