Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Dear Customers

***A letter to American Customers About Shipped from China Impact from Covid-19***
To Our Dear Customers
We treasure your trust and will protect your best interests as that is our guiding principle for Sennow Inc. in practice of business and retail services.
We do care about your opinions and we do appreciate your trust and WE WILL do everything we can to deliver the best product and service at all times.
Please be assured you will NOT need to pay for anything that will not be delivered to you and we, as responsibility defines, would revert charges if packages failed to be delivered.
If you are uncertain about shipping status, please email seller on your seller account page or send email to our service team: neservice @ sennow . com (please remove the spaces)

If you have questions of where is package or when would it be shipped?
Since Newegg tracking function will not update tracking for packages before they arrive at USA, please track your package with tracking# provided from below:
track . 4px . com(Please remove the spaces)
www . 17track . net(Please remove the spaces) for tracking starts with "UF"

We appreciate your trust as always and will not let you down as always.
Please stay safe and take good care

Sennow Inc
Best Regards
6th, May, 2020
***A letter to American Customers About Shipped from China Impact from Covid-19***



SHIPPING:
*Domestic Shipping:
For orders needs to be fulfilled by Newegg warehouses in USA, Newegg will provide multiple levels of shipping services including: Eggsaver Shipping, Newegg 3 Business Days, Newegg 2 Business Days and Newegg Next Day Shipping of which Eggsaver Shipping will be free of charge.

WARRANTY:

*Vaseky
Sennow is the manufacturer authorized seller of Vaseky SSD and Memory products. Vaseky products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.

*Jingsha
Sennow is the manufacturer authorized seller of Jingsha motherboard products. Jingsha products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.

*HUANANZHI
Sennow is the manufacturer authorized seller of HUANANZHI motherboard products. HUANANZHI products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.


RETURN POLICY:

Non-defective Return:
We accept refund RMA requests within 30 days after package delivered for non-defective returns. Full refund will be issues if packages are unopened or with freight charge. We may apply an up-to 15% restocking fee on opened non-defective returns or unopened international 0.01 shipping returns.

Defective Returns:
We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issues once packages are returned to Newegg warehouse per the RMA instructions on the RMA email received with return shipping label. For defective unit maximum return period, terms vary based on the product warranty offered. For details, please feel free to email seller on product page.

FEEDBACK:
If you need tech support after receiving the item, please feel free to contact us to get assistance. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. 100% customers’ satisfaction is our business goal to achieve.

Thanks for shopping from us!

Feedback
Returns Policy
821 Ratings (60% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
58.22%
Product
Accuracy
68.70%
Customer Service
Satisfaction
61.26%
Leon S.
Ordered on 12/13/2021
Don't order from them
1/19/2022 8:38:54 AM

DO NOT BUY FROM THIS SELLAR

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2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 12/28/2021
The CPU doesnt work
1/17/2022 2:49:12 AM

The CPU I ordered does not work at all. It was a while before it was delivered, it did take a long time to get here. And when I install it into my system, the part won't work even though it's compatible with my motherboard. Honestly, it's been a very frustrating experience.

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2 out of 2 people found this review helpful. Did you? 
Robert McGraw
Ordered on 12/21/2021
Never again
1/14/2022 10:41:17 AM

It took roughly 4 Months to get my order. Just got it today, will it work, a little pessimistic about that!!!!!!!! We will see!!!!

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3 out of 3 people found this review helpful. Did you? 
James Traub
Ordered on 11/23/2021
Prompt service
1/14/2022 8:49:45 AM

I requested a return and they sent me the information very quickly. Great service.

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0 out of 3 people found this review helpful. Did you? 
Matthew E.
Ordered on 12/24/2021
Wasted money
1/13/2022 4:42:45 PM

I'm just disapointed in this company, I was patient, and gave them the benefit of the doubt. I received a damaged "USED LIKE NEW" AMD FX 8350 3 pins bent and 2 completely missing.

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2 out of 2 people found this review helpful. Did you? 
Michael M.
Ordered on 12/9/2021
Fantastic service under extraordinary circumstances
1/12/2022 5:55:22 PM

I had a similar experience to some customers who left poor reviews. perhaps they don't know how to use newegg. I contacted Sennow with my concerns and they replied explaining delays in shipping due to international shipping and customs. I was fine to wait, but further delay came from lockdowns due to the virus. Regrettably, I requested a return. Sennow was extremely diligent in processing the return. The level of communication I received was exemplary. They reached out to me with updates without provocation from me. I would buy from this company again. Their level of professionalism was appreciated. Thanks to Annie Vivian and Jessica for the great service.

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0 out of 3 people found this review helpful. Did you? 
Anonymous
Ordered on 10/23/2021
Trash
1/12/2022 4:47:03 PM

Selling non working equipment as refurbished working with no return

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0 out of 3 people found this review helpful. Did you? 
Anonymous
Ordered on 12/14/2021
I am extremely satisfied
1/12/2022 12:05:20 PM

Was a little skeptical of purchasing a refurbished GPU from China but it turned out perfect I am extremely happy with the purchase thank you!

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0 out of 2 people found this review helpful. Did you? 
Cameron P
Ordered on 11/16/2021
Refurbished Motherboard arrived defective.
1/7/2022 11:31:09 PM

The product was packaged poorly, just a motherboard wrapped in bubblewrap with the heat shield lose and in contact with the board. There was also a slip of paper saying the board was inspected and tested, but the board does not boot. Also still have not gotten my return even though Newegg says it was issued.

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2 out of 2 people found this review helpful. Did you? 
Joshua W.
Ordered on 12/11/2021
Horrid condition.
1/5/2022 3:14:25 PM

I would not recommend. RUN! Definition of refurbish : to brighten or freshen up These came with caked on dirt and grime. Dried sticky spilled liquid on the outside and physically damaged parts. Came with a " Tested List " as if someone actually touched these. Extremely slow to respond, as if they are trying to get it past the return window. This is probably the worst experience buying anything from any where. waited 3 weeks before it even shipped. To receive cards that appear to have been buried in someone's back yard, dug back up and sold as "Refurbished". Ya'll got me, never again.

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3 out of 3 people found this review helpful. Did you? 
Jeffrey M.
Ordered on 12/7/2021
Grateful but not impressed
1/5/2022 6:03:04 AM

Alright so I'm just going to go ahead and get the bad stuff out of the way in a list format. 1. Delivery was very late for the cost (no reimbursement or discount for future purchases[not that I asked]) 2. Product was absolutely filthy. Dust and I'm hoping was pet hair encrusted every surface. 3. Didn't get the whole refurbished feel because of the condition it arrived in (scratches, nicks, and dings) Now on to the good stuff. 1. Customer service was prompt and forthcoming with questions. 2. Product was relatively cheap but ultimately not worth the wait. All in all its an ok product but the wait and condition of it really ruined it for me

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2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 12/18/2021
1/2/2022 6:55:17 PM

Took forever to ship and a completely different item arrived. Had to refund the purchase.

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2 out of 2 people found this review helpful. Did you? 
Gregory B.
Ordered on 12/9/2021
DO NOT BUY FROM THIS SELLER!!!
12/30/2021 1:25:54 PM

Never received my GPU I got excuse after excuse and never any resolution.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 12/13/2021
Never came
12/28/2021 11:51:36 AM

Ordered a CPU on 12/13/21 and it took them 2 days to print a label. The tracker says the same thing still to today which is 12/28/2021.

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4 out of 4 people found this review helpful. Did you? 
Anonymous
Ordered on 12/11/2021
3 weeks and item still has not shipped
12/27/2021 12:54:24 PM

3 weeks and item still has not shipped ....they said they can intercept the item and maybe not charge me a restocking fee when I asked for shipping update.....just ship or refund, the simplest task and I'm still waiting....avoid doing business with them....reading the other reviews this is the norm for them unfortunately for anyone who bought from them.

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0 out of 1 people found this review helpful. Did you? 
Lee X.
Ordered on 12/5/2021
Never got the item
12/27/2021 12:06:48 PM

I never got the item and the responses from the seller were not helpful at all. It's been over a month and the item never even moved from what the tracking info has provided. It's more upsetting because this was a part for a christmas present build I was getting my sister and now I wont be able to build it till next year thanks to this horrible horrible seller and service. I simply want a full refund, I could care less about the item just the same way they cared less about assisting me.

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2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 12/16/2021
Perfect order experience
12/25/2021 9:24:08 AM

- seller contacted me immediately about how long shipping would take - received product in 8 days from China - product was correct and in perfect working order - it seems to me any issues with this seller are for refurbished items... buy new...

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0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 10/29/2021
Really.....
12/22/2021 1:09:14 AM

Never got my product has not even shipped in 3 near 4 weeks, I'm taking my business elsewhere.

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3 out of 3 people found this review helpful. Did you? 
Anonymous
Ordered on 12/5/2021
DOA and slow responses
12/20/2021 8:52:07 AM

My new Asus ryujin ii was delivered quite quickly but was DOA. The process has been slow with them responding about 1 message per day and still no refund or replacement being discussed yet its been about 10 days since first contact.

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1 out of 1 people found this review helpful. Did you? 
Philip R.
Ordered on 10/28/2021
Good product, quick delivery considering it's from China.
12/20/2021 5:28:06 AM

This version of the Cooler Master fan has a light switch on it. Otherwise very similar to the old ones they replaced.

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0 out of 1 people found this review helpful. Did you?