Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Dear Customers

***A letter to American Customers About Shipped from China Impact from Covid-19***
To Our Dear Customers
We treasure your trust and will protect your best interests as that is our guiding principle for Sennow Inc. in practice of business and retail services.
We do care about your opinions and we do appreciate your trust and WE WILL do everything we can to deliver the best product and service at all times.
Please be assured you will NOT need to pay for anything that will not be delivered to you and we, as responsibility defines, would revert charges if packages failed to be delivered.
If you are uncertain about shipping status, please email seller on your seller account page or send email to our service team: neservice @ sennow . com (please remove the spaces)

If you have questions of where is package or when would it be shipped?
Since Newegg tracking function will not update tracking for packages before they arrive at USA, please track your package with tracking# provided from below:
track . 4px . com(Please remove the spaces)
www . 17track . net(Please remove the spaces) for tracking starts with "UF"

We appreciate your trust as always and will not let you down as always.
Please stay safe and take good care

Sennow Inc
Best Regards
6th, May, 2020
***A letter to American Customers About Shipped from China Impact from Covid-19***



SHIPPING:
*Domestic Shipping:
For orders needs to be fulfilled by Newegg warehouses in USA, Newegg will provide multiple levels of shipping services including: Eggsaver Shipping, Newegg 3 Business Days, Newegg 2 Business Days and Newegg Next Day Shipping of which Eggsaver Shipping will be free of charge.

WARRANTY:

*Vaseky
Sennow is the manufacturer authorized seller of Vaseky SSD and Memory products. Vaseky products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.

*Jingsha
Sennow is the manufacturer authorized seller of Jingsha motherboard products. Jingsha products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.

*HUANANZHI
Sennow is the manufacturer authorized seller of HUANANZHI motherboard products. HUANANZHI products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.


RETURN POLICY:

Non-defective Return:
We accept refund RMA requests within 30 days after package delivered for non-defective returns. Full refund will be issues if packages are unopened or with freight charge. We may apply an up-to 15% restocking fee on opened non-defective returns or unopened international 0.01 shipping returns.

Defective Returns:
We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issues once packages are returned to Newegg warehouse per the RMA instructions on the RMA email received with return shipping label. For defective unit maximum return period, terms vary based on the product warranty offered. For details, please feel free to email seller on product page.

FEEDBACK:
If you need tech support after receiving the item, please feel free to contact us to get assistance. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. 100% customers’ satisfaction is our business goal to achieve.

Thanks for shopping from us!

Feedback
Returns Policy
582 Ratings (61% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
56.70%
Product
Accuracy
69.93%
Customer Service
Satisfaction
58.75%
Jonah L.
Ordered on 12/4/2020
Buyer Beware
1/13/2021 5:16:17 PM

Sound’s like plenty of people are getting their orders fulfilled. I wasn’t aware that buying pre-owned means ‘’ needs an additional few weeks to prepare the item. I ordered a graphics card on December 7th and it’s now January 13th. They’ve had over a month now to get the package too ‘DHL’ (the delivery service) and DHL hasn’t received anything. So I’m cancelling my order. Maybe you’ll have better luck! I’d recommend paying a bit extra and buying from elsewhere.

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Thomas M.
Ordered on 12/6/2020
Shipping was late but understandable
1/9/2021 9:18:08 AM

The item works great and is as described. The shipping took longer than expected but it has been a strange time and at least it was not lost.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 12/27/2020
A+
1/8/2021 1:21:29 PM

I was hesitant to order from Sennow based on reviews, but was blown away by how fast my package came. I was able to get a graphics card I could not find elsewhere and had it at my door in under two weeks.

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0 out of 1 people found this review helpful. Did you? 
Steven S.
Ordered on 12/26/2020
1/7/2021 12:37:18 PM

I was very satisfied with their service. I was worried about getting my gpu from China but it really didn't take very long at all (about 1 week from order to door) and didn't have any problem with tracking whatsoever. I can't speak for other experiences on here I have read but mine was perfect.

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0 out of 2 people found this review helpful. Did you? 
Jeremy H.
Ordered on 12/7/2020
Great!
1/7/2021 7:34:03 AM

Quick and accurate communication. Everything was perfect. I received an email 13 hours after I placed the order that included a tracking number.

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0 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 11/29/2020
Never received item
1/6/2021 1:01:48 PM

I purchased this graphics card and was so excited to use it. After a month of not receiving my item, I messaged the shipper. They said they had never received it from sennow. I messaged sennow, they said they sent it to the shipper. Sennow lied to me about my product, frustrating! Thankfully, the Newegg team assisted me in making sennow give me a refund, do not buy from this seller.

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5 out of 5 people found this review helpful. Did you? 
John G.
Ordered on 12/6/2020
A seller you can trust!
1/6/2021 12:31:56 PM

The product arrived on time (within time period) and was in perfect condition. The customer service was phenomenal. The product worked as intended and installation was simple. I would highly recommend this seller.

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0 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 11/26/2020
DO NOT Purchase From This Seller - Spend the Extra Money and Buy in the States
1/6/2021 7:10:05 AM

This was the worst experience I have ever had purchasing anything online. I purchased a 2070 on 11/27/2020. After tracking and tracking my GPU the tracking number never updated. I then get a message saying my tracking number has changed (after 28 days). I did end up getting the GPU but not until 1/5/2021. 40 DAYS!!! Please, I beg of you, if you live in the United States, please purchase it locally via A mazon or E bay. You will have it within a week (or 3 days in my case) and won't have to wonder for 40 DAYS!! where your package is or if you will be getting a refund. This seller is very suspicious and I urge you to reconsider purchasing from them.

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3 out of 3 people found this review helpful. Did you? 
Anonymous
Ordered on 12/16/2020
Don't buy anything from here
1/6/2021 6:32:11 AM

I wouldn't recommend anyone to buy anything from here. It is an absolutely intolerable fraud.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 12/9/2020
Got my item but took forever
1/5/2021 7:41:39 AM

I wouldn’t recommend this seller at all because I had to contact them multiple times to ask about my order and it took them almost a month for them to actually ship it out to me. It was at “label created” for roughly 2-3 weeks until I finally got a text about it shipping out but it was a completely different label not the one they said “they created”. Be warned if you purchase from Seenow you’ll be waiting for a long time if you need a computer part ASAP

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2 out of 2 people found this review helpful. Did you? 
Robert M.
Ordered on 12/3/2020
I have never received the merchandise !!!!
1/5/2021 6:16:59 AM

The people from DHL delivered that package to some address other than mine. The picture they attached with proof of delivery is some other entrance than that at my home. This device, which was ordered at the beginning of December was to be a Christmas gift for my son. Here it is January 5th and it is still not in our possession. I really do wish this company would get with their shippers and resolve this ASAP.

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2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 11/26/2020
Product has not arrived after a month.
1/3/2021 10:44:27 AM

Seller says they sent a product from reserved stock but the item has yet even to show on shipment tracking. I will update/remove this review when thing change/happen but at this time it is taking way to long even for the holiday season for the item to even ship.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 11/28/2020
They are very sus
1/2/2021 6:47:32 PM

I ordered a 2070 super and it never shipped for a month. I emailed them and then they told me that the GPU wasn't up to date with their standards so they told me I would get a different one. It's been over a week now and they stopped contacting me when I reach out to them. Not a good company to buy from. STILL NO GPU!!!

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Eric P.
Ordered on 11/22/2020
Never received graphics card
1/1/2021 5:35:04 PM

I would not recommend this seller. They gave me the wrong tracking info after emailing them and newegg they did give me a new one. However the new tracking said my package was on hold for over a week then days after the fact it was saying it was delivered on 12/21. However it was never delivered! I was home the whole day they are claiming it was delivered and there was never even an attempt. The customer service wasn't helpful at all during this process

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1 out of 1 people found this review helpful. Did you? 
Kevin S.
Ordered on 12/6/2020
Do not waste your time
1/1/2021 6:52:04 AM

If I could give these guys zero eggs I would. Total waste of time.

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1 out of 1 people found this review helpful. Did you? 
Elijah B.
Ordered on 12/3/2020
Late
12/31/2020 8:55:21 PM

The latest estimated time that I received on purchase day was off by a whole week. The email I later received, with a new estimated time, showed the latest date to be 5 days before the actual delivery.

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1 out of 1 people found this review helpful. Did you? 
Angela S.
Ordered on 11/30/2020
They are kinda shady it's been a mouth and my gpu isn't here yet
12/31/2020 2:33:50 AM

It's taking unreasonable long without updates but it coming from china

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Kevin S.
Ordered on 12/6/2020
Do not waste your time
12/30/2020 6:24:46 PM

Do not waste your time with this seller. Ordered two video cards, shipping agency never received the item. They kept giving me round-about answers and excuses. Stay away.

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3 out of 3 people found this review helpful. Did you? 
Ian D.
Ordered on 11/30/2020
Great
12/30/2020 2:26:27 PM

I am very hyped to confirm I received my graphics card. Ordered it the first day of December and was worried it wouldn’t show up. I had no info on it for the longest time, but considering that COVID 19 and the holidays are going on right now it’s justifiable that it came in the time it did.

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Anonymous
Ordered on 12/1/2020
Product ordered out of stock, late delivery. Still hasn't shipped
12/30/2020 7:57:28 AM

No, this has been almost a month sense ordering and the company hasn't shipped it, it isn't the part that I ordered but a different model not as powerful but due to supplies this was the best option.

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