At Smart Store , we are a team of industry professionals committed to providing our customers with the very best in smart lock products available. We realize the challenges that both individuals and businesses face in todays environment, and work tirelessly to provide the most advanced, innovative products available worldwide.

In addition to selling most advanced high-quality smart lock products, Smart Store is absolutely dedicated to delivering superior customer service. We are committed to answering your questions and providing you with the most comprehensive information possible on all of our products.

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32 Ratings (84% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
100.00%
Product
Accuracy
92.31%
Customer Service
Satisfaction
80.00%
IRIS H.
Ordered on 11/30/2020
Great product, timely delivery
12/21/2020 5:26:53 PM

Great experience overall. Great price, good shipping, great product. Would buy again from Newegg.

  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 11/30/2020
Product is defective.
12/21/2020 4:31:24 PM

After functioning for a few days the fingerprint recognition stopped working.

  • Yes
  • Yes
  • No
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patrick d.
Ordered on 8/23/2019
Received a used item...
9/9/2019 6:27:25 PM

I received a used item. Although NewEgg customer service has issued an RMA for me to return the item to U-Tec, I am being asked to pay for the return shipping which makes no sense at all since I requested a replacement and was told that I would only be getting a refund once item is returned. I called NewEgg customer service again about the return shipment and was told they’ve contacted U-Tec, but have yet to hear back.

  • Yes
  • No
  • No
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Anonymous
Ordered on 1/20/2019
Product doesn't work
2/24/2019 5:51:12 PM

The lock work perfectly for two weeks and then it just stop responding. The door handle just would not engage either from the outside or the inside. Which means that I can not open the door period. Finally I had to completely take it apart and it still didn't work. This product is not reliable and doesn't work properly it should not be sold until it has the bugs work out.

  • Yes
  • No
  • Didn't contact
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Duc N.
Ordered on 12/9/2018
1/4/2019 2:57:47 AM

The lock shipped fast, new and as described.

  • Yes
  • Yes
  • Didn't contact
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bryan d.
Ordered on 10/15/2017
as promised. Great price
10/30/2017 5:48:21 PM

Item arrived as ordered. Great price. Haven't had a chance to install it yet.

  • Yes
  • Yes
  • Didn't contact
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Rick J.
Ordered on 7/22/2017
All you can ask. They did exactly what they said.
8/7/2017 4:38:45 PM

Transaction was easy with good communication and easy order tracking.

  • Yes
  • Yes
  • Didn't contact
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StockWise .
Ordered on 1/25/2017
Fast and precise
2/8/2017 6:58:15 PM

Very pleased with the purchase

  • Yes
  • Yes
  • Didn't contact
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