We are a family-owned business. We do not operate like your typical corporate business. We are enthusiasts ourselves! We are all avid users of the products we sell.
Our retail store, Signature Performance Tire & Wheel, installs everything we sell, so we can not only ship to you but we are here to help with you with the knowledge to make sure you get the correct product the first time! Thank you in advance for the opportunity for your business!
- SOCAL CUSTOM WHEELS STORE
RETURN POLICY
We accept returns within 30 days of purchase on all products that are unmounted or installed, and brand new in the factory boxes. WHEELS THAT HAVE BEEN MOUNTED ARE NON-RETURNABLE.
Restocking fees up to 20% may apply. Buyer pays return shipping unless products are damaged or incorrect in which case we will work with you directly to resolve the issue.
Wheel and Tire packages cannot be returned as new because they have been mounted, so please inspect for damage prior to signing for delivery and check fitment prior to installing and driving on them.
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.