Southern Telecom was founded to provide the best experience on the Internet for buying merchandise. We believe buying on the internet should be a pleasant experience! Our customer service representatives are available to help you with any questions you might have Monday - Thursday from 9 AM to 4 PM and Friday from 9 AM to 12 PM (all times EST) For your convenience, we recommend emailing our customer service team. Nearly all email inquiries will receive a response within a maximum of one business day. Our sales office and showroom are located in Brooklyn, NY. We do not stock any inventory at our sales office. Instead, we ship from several warehouses located throughout the country. This allows us to ship merchandise to you faster since we probably have a warehouse located close to you! All items we sell are BRAND NEW, FACTORY SEALED unless clearly labeled otherwise. Why are our prices so low? Simple. We have modeled our business much like a wholesaler. We sell in huge volume and have streamlined our operations to provide you with the best combination of price/service available anywhere.