Spicybomb is an honest distributor of select unique breakthrough products that science and technology brings to modernization. We first started in 2001 and now known for manufacturing the state of the art SpicyBomb vibrating earphone technology. We now provide over 5,000 electronic devices around the world. Our goal is to provide what buyers want at the lowest costs possible. As a Christian business we want to provide the best service we can to provide optimum satisfaction. Spicybomb works passionately to exceed your expectations every time.

Why shop with us.
- Customer satisfaction is our main goal. We truly care about customer satisfaction
- We provide the best service and the best experience to our loyal customers.
- We provide high quality products.
- We are more reliable than any e-retailer because we check our products before shipping them out.
- We treat every customer with respect. We consider every transaction of critical importance
- We buy products at prices far below our competition passing the savings along to you.

We provide our customers with information---on the phone or through emails—to make informed choices. Each of our telephone representatives are continuously trained by the manufacturers of the products we sell. They can answer your questions instantly.

You are sure to enjoy shopping with Spicybomb

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Returns Policy

1. Refunds
• The product must be returned in re-sellable condition
within 30 days after receiving date for a Full Refund
except original shipping. Otherwise a 10~15%
restocking fee will be applied, based on item condition.
If returned between 30 days after receiving date,
a 15% restocking fee will be applied.

2. Exchange
• If the product is defective within the 14 days of
receiving date, please contact us for a replacement.

3. Repair
•If the product is returned after 30 days of receiving date, you will qualify for repair service ONLY for up to 1 year.
Or you can contact the manufacture directly for a faster
service.

•No returns will be accepted for defective products if the
original packaging is damaged and/or missing
accessories.

•We will not accept any item that has physical damage.
Physical damage is any damage that is not caused by
any normal wear and tear. If we receive an item that is
physically damaged, it will be returned to the buyer at
their expense.

•If the merchandise is defective, please contact us for
Return Merchandise Authorization (R.M.A) number for
replacement. If the product is tested defective after we
received, we will ship a replacement to back to you,
otherwise the same non defective item will be shipped
back.

•Buyer is responsible for all return shipping charges,
and we are responsible for the postage for mailing a new
item to you. The original shipping and handling fees are
not refundable under any circumstance Including DOA
(Defective on Arrival) product.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Restocking
Fee
15.00%
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