Customer Experience --
For the fastest resolution, please contact our Customer Experience team by email firstname.lastname@example.org or give us a call at 402-474-7188. We are available 24/7.
Most orders arrive at your door in 1-2 Business days FOR FREE!
With 6 warehouse locations nationwide your order will not travel far from VM Express to your home. Place your order before 2PM Eastern and it will ship the same day Monday - Friday, excluding major holidays. Freight shipments may take additional prep time and require a phone number for delivery. All freight shipments are FREE curbside delivery.
VM Express will ship your order to the verified address on your Newegg order. Any address change request made after the order is placed cannot be guaranteed.
VM Express ships with Fedex, USPS, Ontrac, Lasership, and United Delivery Service.
We ask that you please provide a physical address for your order so it arrives on your doorstep safely and soundly as we cannot ship to APO/FPO/PO box addresses.
To uphold VM Express' shipping speed, your order will be processed immediately. If you change your mind after payment is confirmed, we will do our best to stop the order, however, we cannot guarantee cancellation. It is best to call us immediately at 866-639-9320 for cancellations.
30 day returns! Start your return through your Newegg account (or by order number) for a simple and easy return process. However, if you have any questions or would prefer other options then please reach out to us directly. You can email us at email@example.com. You can also give us a call at 402-474-7188
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.