Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Shenzhen SUNSKY Technology Limited is a leading wholesaler of electronic products specializing in mobile phone accessories, computer peripherals, game accessories, and Home & Outdoor gadgets. Our company headquarter is located in Shenzhen, China. Shenzhen SUNSKY Technology Limited is a wholly-owned subsidiary of Oaken Technology Group Limited, which operates numerous electronics factories.

Professional Team
Behind SUNSKY today’s achievements is a great team with the core values of Trust, Respect, Accountability, Integrity and Team spirit, exactly what SUNSKY stands for. We have professional products development team to source and develop good quality products with competitive prices, skilled photographers and art designers to make attractive and high quality product images which can be offered to our customers for free, highly educated sales team to develop customers and provide warm customer service, efficient warehousemen with informationalized system to pack orders in a tidy and safe way, ship them in time.

About Exhibition
SUNSKY attends Hong Kong Global Sources Fair twice a year. It is a valuable resource for our development. At the fair, we recommend new design and hot items to everyone, have face to face opportunity to commnicate with clients, and also gain more experience in the electronic market.

About Us
When customer place an order, our warehouse staffs will print the list of items, pick up items from the shelf to the carton & check carefully. Once all items have been put into carton, the carton will be sent to the packing area. After carefully packed, your order is ready to ship.

Feedback
Returns Policy

Sunsky Mall Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Sunsky Mall
- before return the item , please contact with the sunsky mall joe@sunsky-online.com
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Sunsky Mall
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Sunsky Mall will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Sunsky Mall.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Sunsky Mall will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Sunsky Mall does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Sunsky Mall will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

LCD / LED Monitors Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

AMD Motherboards Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Wired Routers Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Laptops / Notebooks Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Desktop Graphics Cards Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Cell Phones - No Contract & Prepaid Return Policy

  • Return for refund: Not Accepted
  • Return for replacement within: 30 days

Server Motherboards Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Embedded Solutions Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Home Theater Projectors Return Policy

  • Return for refund: Not Accepted
  • Return for replacement: Not Accepted

Ultra Mobile PCs Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Tablets Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Mobile Hot Spots Return Policy

  • Return for refund: Not Accepted
  • Return for replacement: Not Accepted

Mobile Hot Spots Return Policy

  • Return for refund: Not Accepted
  • Return for replacement: Not Accepted

RFID Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Laminating & Binding Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Return Policy

  • Return for refund within: 30 days
  • Return for replacement: Not Accepted

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
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