30-day money-back guarantee for any reason
For 30 days after the date of purchase, return your undamaged TBI Pro product and receive a full refund for ANY reason.
12-month warranty for quality-related issues
For 12 months after the date of purchase,
we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND.
Reminder: Be sure to use your product as directed.
Free user support
Not sure how to get your TBI Pro product to work properly?
Contact our world-class, friendly support team for quick solutions.
• Our returns and exchange service is limited to all purchases made from TBI Pro. If you purchased through a different retailer, please contact them directly.
(Unauthorized reselling of TBI Pro products is prohibited.)
• Warranty-related shipping costs can only be covered in the country of purchase.
If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.
• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.
Friendly reminder: When contacting us for help, be sure to have your TBI Pro product handy for troubleshooting!
In the event our exchange policy changes, we’ll be sure to update this page.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.