Returns will be accepted only in the event that the item is not received as it was described on our site. You must have an RMA# to return an item. You must contact TGL Direct with 14 days of receiving your item to request an RMA#. Items must be returned within 7 days of receiving your RMA#. For this reason be sure to inspect your items immediately upon receiving them. Items must be returned in the condition they were received by the buyer. Refunds will only be made after items are received and inspected by a member of the TGLDirect staff.
Customer is responsible for return shipping cost. Items that are over 50 Dollars are subject to a 10% re-stocking fee.
To get an RMA# you must email TGL Direct at email@example.com requesting a return. Be sure to list your reason for return and any other pertinent information. We will review and if the request is approved we will then send you an email with an RMA# as well as shipping instructions for the return.
If the item was damaged or defective, please be sure to describe in detail the specific damage to the item as well as the packaging so we can determine if a claim needs to be filed with the carrier.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.