Tech Venture is committed to providing the best in quality and customer service. With a combined 25 years in the Consumer Electronics business, we are able to offer you selection, quality, and price all in one.

**PLEASE READ THE RETURN POLICY BELOW BEFORE SENDING BACK A RETURN**

Do NOT reset your device before you read this. If you set up the device and entered any email address and password into GOOGLE and/or SAMSUNG and/or ICLOUD, including your screenlock passcode/pin, you should back up and remove your personal information as instructed below.

If you return a device and did a factory reset already but did not remove the accounts/screenlock in the settings, it will lock the device with your personal accounts and void the return warranty. PCs and Mac computers need screenlock removed and all Apple products need the iCloud account removed. Policy requires you to follow the steps in the applicable link below:

ANDROID:

Copy and paste this link into your browser or click this link for instructions:

docs.google.com/document/d/e/2PACX-1vT_tqoPa5Y5bEYn39FWHJh3T0P6DNOHfDRGcChySaQVJnRhrLonKjpz3feG_i0aHnq-3ynW2rpNWDi5/pub

APPLE:

Copy and paste this link into your browser or click this link for instructions:

docs.google.com/document/d/e/2PACX-1vQlf0lYGrR9iDE0WU1BxiluXqPcG7deFwpM-Nf4GJuMMNYNZCXAc-xel3pN59hHdXpYosMS-jeWOv9S/pub

Include your order ID and reason for return in the box, as well as a statement stating that you would like a refund or a replacement.

If you received and item and it arrived functinoally defective, you may return it up to 90 days from the purchase date. If you received an item and it was physically damaged (cracked, chipped, broken piece) you must keep all original packaging and take photos of the item, the label on the box, and any damage to the packaging. You should report it immediately via email and attach photos so that we can investigate with the shipping carrier on your behalf.

Customers are responsible to return their order with all its original accessories in the same condition that it was received, logged out of all Google or iCloud accounts as listed above, and packed well so it stays safe in transit.

If a customer wishes to return an order within the 90 day return period without defects, it is subject to up to a 20% restocking fee, as per Amazon policy.

If you return a device to us within the 90-day period and it still has a passcode, Google or iCloud account, we will contact you and ask you to call us with your logout information. If you do not want to provide it, we will return the locked device to you so you can unlock it and re-return it. There is a 20% restocking fee for returns that we receive which still have a passcode, Google or iCloud account and we had to return it to you to have the lock removed and re-returned; or the information you provided us needed several attempts over a period of days. Returns must be unlocked within the 90-day warranty to be within policy.

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We do offer replacements on certain items. Please message us directly for a replacement. Please let us know if we can be of further assistance - We are happy to help! You can call us at 929-888-9662 M-F 9am-5pm Pacific time. Or email: info@MLGventuresinc.com

Please send it back to us at:

Tech Venture NewEgg - Returns

1435 51st Street #2-3B
NORTH BERGEN, NJ 070

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nan e.
Ordered on 3/18/2021
3/23/2021 3:47:49 PM

We ordered 50 of this item but only received an empty envelop. We will report to Newegg for this right away. And we will file claim with the credit card company also.

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