Tech Venture is committed to providing the best in quality and customer service. With a combined 25 years in the Consumer Electronics business, we are able to offer you selection, quality, and price all in one.

**PLEASE READ THE RETURN POLICY BELOW BEFORE SENDING BACK A RETURN**

Do NOT reset your device before you read this. If you set up the device and entered any email address and password into GOOGLE and/or SAMSUNG and/or ICLOUD, including your screenlock passcode/pin, you should back up and remove your personal information as instructed below.

If you return a device and did a factory reset already but did not remove the accounts/screenlock in the settings, it will lock the device with your personal accounts and void the return warranty. PCs and Mac computers need screenlock removed and all Apple products need the iCloud account removed. Policy requires you to follow the steps in the applicable link below:

ANDROID:

Copy and paste this link into your browser or click this link for instructions:

docs.google.com/document/d/e/2PACX-1vT_tqoPa5Y5bEYn39FWHJh3T0P6DNOHfDRGcChySaQVJnRhrLonKjpz3feG_i0aHnq-3ynW2rpNWDi5/pub

APPLE:

Copy and paste this link into your browser or click this link for instructions:

docs.google.com/document/d/e/2PACX-1vQlf0lYGrR9iDE0WU1BxiluXqPcG7deFwpM-Nf4GJuMMNYNZCXAc-xel3pN59hHdXpYosMS-jeWOv9S/pub

Include your order ID and reason for return in the box, as well as a statement stating that you would like a refund or a replacement.

If you received and item and it arrived functinoally defective, you may return it up to 90 days from the purchase date. If you received an item and it was physically damaged (cracked, chipped, broken piece) you must keep all original packaging and take photos of the item, the label on the box, and any damage to the packaging. You should report it immediately via email and attach photos so that we can investigate with the shipping carrier on your behalf.

Customers are responsible to return their order with all its original accessories in the same condition that it was received, logged out of all Google or iCloud accounts as listed above, and packed well so it stays safe in transit.

If a customer wishes to return an order within the 90 day return period without defects, it is subject to up to a 20% restocking fee, as per Amazon policy.

If you return a device to us within the 90-day period and it still has a passcode, Google or iCloud account, we will contact you and ask you to call us with your logout information. If you do not want to provide it, we will return the locked device to you so you can unlock it and re-return it. There is a 20% restocking fee for returns that we receive which still have a passcode, Google or iCloud account and we had to return it to you to have the lock removed and re-returned; or the information you provided us needed several attempts over a period of days. Returns must be unlocked within the 90-day warranty to be within policy.

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We do offer replacements on certain items. Please message us directly for a replacement. Please let us know if we can be of further assistance - We are happy to help! You can call us at 929-888-9662 M-F 9am-5pm Pacific time. Or email: info@MLGventuresinc.com

Please send it back to us at:

Tech Venture NewEgg - Returns

1435 51st Street #2-3B
NORTH BERGEN, NJ 070

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Returns Policy

Tech Venture Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Tech Venture
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Tech Venture
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Tech Venture will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Tech Venture.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Tech Venture will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Tech Venture does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Tech Venture will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Restocking
Fee
15.00%
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