For customer returns, any discrepancies, like damaged items, missing items, the customer should notify us within 2 business days after receiving the item. After 2 business days, an RMA number will not be issued for the above discrepancies. we do not accept packages marked return to sender. Postage fees incurred due to packages sent back as return to sender, refused, undelivered or deemed to have an insufficient address by the carrier will be deducted from the buyers refund. Shipping and handling charges, for returning the item, are the responsibility of the buyer. Compatibility of the products is not guaranteed by us and we expect customers to check manufacture specifications before making any purchases. Standard Warranty is 30 days only, from us . On new items there may be warranty left from the manufacturers which customers can claim directly from Manufacture. No Returns accepted after 30 days of purchase . Any order made by mistake or wrong item ordered is subject to a 15% restocking fee on the item cost. and has to be unopened or in the same condition as shipped. Return request must be made within 15 days of purchase . Signature required for all shipments shipped by us. Shipping charges are non refundable.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.