TETRA CHOICE comes from the team of experts in the procurement industry and it makes us the leading technology product provider in the online market. The experts who have experience of over 10 years in sourcing IT Products, Office Supplies & Electronics. TETRA CHOICE works very closely with customer requirements. TETRA CHOICE has sourcing access to over 1 million products from over 1000 vendors. We will deliver the best pricing to your door regardless of purchase size.
TETRA CHOICE serves all individuals, small and big organizations, city/state/federal government, hospitals, schools, and universities worldwide. Our team of experts has vital knowledge of all manufacturers & their products and they can suggest the best options for your fit.
We have maintained a strong relationship with all top manufacturers of the market such as Intel, Microsoft, IBM, Cisco, Apple, Samsung, LG, Sony, Panasonic, Vizio, NEC, Toshiba, Motorola, Canon, Epson, Acer, Asus, Fujitsu, Lenovo, Seagate, Western Digital and many more brands.
Our inventory status works on the real-time module and the pricing offer is best competitive in the market. We understand that every single penny of your money matters to you and to us and we always do our best to save your money and time at every opportunity.
We offer the best price in the market and when it comes to service we are in good front on both pre and post-sales. What separates us from our competitors is our ability to source the most difficult and discontinued products that other resellers are unable to source.
At Tetra Choice we make sure that all our customers are taken care of in a timely manner and all their concerns are resolved in no time. We take the courtesy of each and every customer and their requirements. We believe in building a trustworthy, fruitful, and long-term relationship with our customers and vendors.
Our goal is to satisfy customers' needs and to become an integral part of their day-to-day operations.
Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships. The purchase of technology products and solutions are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products and solutions we sell are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please, contact us at the following e-mail address, or call us: +1 469-225-4600 or firstname.lastname@example.org
We encourage you to request information from any of our account executives about extending the service period on any of the products or solutions that you purchase.
Most manufacturers offer a one year warranty on all new equipment. During the warranty period, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufacturer's service centers ability to resolve, please contact your Tetra Choice Business representative for further guidance.
Apple Computer Products. Apple products are non-returnable: Apple Computer offers a one year warranty on all new equipment. During the warranty period, you may call 1-800-275-2273 to receive warranty service. Apple will attempt to solve your problem via phone. If they are unable to solve the problem, they will either dispatch a replacement via Airborne Express or will direct you to the closest Apple service center.
No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems.
Other Non-Returnable Products. Several manufacturers' policies and restrictions disallow product returns. The following manufacturer's products (not all inclusive) are also not returnable to us: 3Com, Compaq, Cisco, IBM, Intel, HP, Toshiba, Adobe, Quark, Lenovo, Sony and Polycom. Other manufacturers apply to this list, so please call us for the latest information. You will need to contact the manufacturer directly regarding return or replacement of these brands under their respective guarantees and/or warranties. Please contact us if you would like to obtain copies of the manufacturers' guarantees and warranties prior to purchase.
Items with a money back guarantee from the manufacturer. Some items offer a Money Back Guarantee from the manufacturer (a "MBG"). In those instances, We will not accept product returns. You will need to contact the manufacturer directly regarding return of the product and policies regarding such return. Please contact us if you would like to obtain copies of manufacturers' guarantees and warrantees, including any MBG, prior to purchase.
Television Returns. Returns of televisions 27 inches or larger are subject to the following restrictions
Upon delivery, please inspect the television carefully for damage while the shipper is still present. If you discover any damage, please refuse delivery and you will receive a refund of the purchase price, shipping and handling fees, and sales taxes (if any). You must sign the shipper's release form which acknowledges this return policy.
If, after delivery, the television does not work, all returns, in-house servicing (if applicable), and warranty repairs are handled exclusively by the manufacturer. Televisions 27 inches or larger cannot be returned to us.
You can obtain copies of warranties through us, or directly from the manufacturer.
Software. Opened software, and Electronic Download Software (ESD), are not returnable. Unopened software, after 7 days of receipt of product, is also not returnable. All licensing sales are final. Defective software may be returned within 7 days of invoice date only for exchange of the same title. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.